What are the responsibilities and job description for the Technical Server Support position at The Reynolds and Reynolds Company?
Job Description
As a member of our Technical Server Support team, you will provide technical support for Reynolds POWER Application Servers and related computer equipment, such as electronic document management and customer facing kiosks. Our support is provided 24/7, primarily by telephone, to the customer base and to Reynolds on-site technicians.
This role would require you to develop and maintain a high degree of technical knowledge and ability supporting server hardware, Linux, and proprietary software as well as evaluate new products. You would also have the opportunity to recommend changes to new and existing documentation and products to enhance reliability as well as support and repair internal Production servers located in company datacenters, and QA/Testing servers throughout the company.
This is a fast paced, ever-changing environment where you will also provide insight and recommendations for existing products as well as create technical documentation.
If you are seeking a long-term career with a company who is leading their industry, look no further!
Requirements
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
As a member of our Technical Server Support team, you will provide technical support for Reynolds POWER Application Servers and related computer equipment, such as electronic document management and customer facing kiosks. Our support is provided 24/7, primarily by telephone, to the customer base and to Reynolds on-site technicians.
This role would require you to develop and maintain a high degree of technical knowledge and ability supporting server hardware, Linux, and proprietary software as well as evaluate new products. You would also have the opportunity to recommend changes to new and existing documentation and products to enhance reliability as well as support and repair internal Production servers located in company datacenters, and QA/Testing servers throughout the company.
This is a fast paced, ever-changing environment where you will also provide insight and recommendations for existing products as well as create technical documentation.
If you are seeking a long-term career with a company who is leading their industry, look no further!
Requirements
- Solid troubleshooting ability
- 2 years experience or equivalent tech school degree
- Strong verbal and written communication skills
- Self-motivated
- Technical documentation skills, a plus
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
