What are the responsibilities and job description for the Customer Service Representative position at The Results Companies?
Company Description
Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.
Job Description
The Results Associate manages Results Clients phone/web/mail queries promptly and efficiently, and in accordance with company policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer
Qualifications
Must be proficient on computers. Ability to type 25 words per minute or more
Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax
Articulate speech, clear and well modulated speaking voice
Superb listening, probing, negotiation and de-escalation skills needed
Must have excellent analytical and troubleshooting expertise
Must be able to accommodate a flexible schedule, as needed
Customer service or support service experience
Proficient on computers
Strong data entry skills
Excellent customer service skills
Excellent organizational skills
Ability to work in a team environment
Additional Information
Benefits:
Benefits include, but are not limited to:
- Health care benefits
- Bonus incentives
- Strong leadership
- Opportunities for advancement within our global organization
- Business Casual Dress Environment
- Fun and relaxed working environment
- Employee referral bonuses
- Paid training
Additional Information:
The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.