What are the responsibilities and job description for the Customer Service Representative position at The Results Companies?
Company Description
The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 10,000 employees in 19 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.
Job Description
- Uses multiple computer applications to respond to customer needs
- Assists customer with basic troubleshooting and questions regarding product or account issues
Documents customer calls in the database system; including resolutions, issues, and general notes - Attends continuous training on product and procedural updates
- Maintain, at a minimum, target levels of productivity and performance
- Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings
- Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques
Qualifications
- Must have excellent communication skills
- Previous customer service or call center experience preferred
- Proficient typing and computer navigation skills: typing speed of 25 WPM
- Superb listening, probing, negotiation and de-escalation skills needed
- Must be able to train full time
Additional Information
All your information will be kept confidential according to EEO guidelines.