Children’s Waiver Coordinator (CMA)

The Resource Exchange (TRE) Location: Pueblo, CO (Hybrid – community, home, and office-based work)

Starting Pay: $22.32–$23.18/hour (FY24–25 rates; email hr@tre.org to confirm current rates)

Schedule: Full-time | Non-exempt

Why Work at TRE (Especially in Pueblo)?

Working at TRE means joining a mission-driven team that strengthens children, families, and communities across Southern Colorado. In Pueblo, our Coordinators are deeply connected to the families they serve — building long-term relationships, partnering with local providers, and helping children access the services they need to thrive.

What makes TRE a great place to build your career:

• Meaningful work: You directly support children with complex medical, developmental, and behavioral needs.

• Community impact: Pueblo families rely on TRE as a trusted partner — your work truly matters here.

• Flexible, hybrid work: Balance home, office, and community visits with autonomy and support.

• Growth-focused culture: Training, coaching, Predictive Index tools, and internal advancement opportunities.

• Strong benefits: Health, dental, vision, employer-paid life and disability, 401(k) with employer contributions, mileage reimbursement, PSLF eligibility, and more.

• Supportive team environment: You’re never doing this work alone — TRE invests in collaboration, supervision, and professional development.

If you want a role where your work has a visible impact on Pueblo families, this is it.

THE RESOURCE EXCHANGE 
Job Description 

Position Title: Children’s Waiver Children’s Waiver Coordinator (CMA) 
Department: Child and Family Services / CMA 
Reports to: Children’s Waiver Supervisor 
FLSA: Non-exempt 
Supervisor Responsibilities: N/A 
Starting Range: $22.32 - $23.18 hourly (Rates reflect FY24-25 and are subject to change. Contact hr@tre.org to confirm current rates.) 

Benefits Offered: Health, dental, vision, employer-paid life and short-term disability, voluntary life, long-term disability, 401K with employer contributions, pet insurance, additional supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness eligibility, mileage reimbursement, and more. 

General Description: 

The Children’s Waiver Coordinator provides essential case management to children and families enrolled in Colorado Medicaid Waiver programs through the Department of Health Care Policy and Financing (HCPF). This includes: 

• Children with Complex Health Needs (CwCHN) Waiver: For children with significant medical needs who are at risk of institutional care. (Previously known as CHCBS and CLLI) 

• Children’s Habilitation Residential Program (CHRP) Waiver: For children and youth with intellectual or developmental disabilities requiring out-of-home placement and children with severe emotional disturbance; children and youth with intellectual disability, developmental delays, or Severe Emotional Disturbance. 

• Children’s Extensive Support (CES) Waiver: For children with intensive behavioral or medical needs requiring 24/7 supervision.  

The Children’s Waiver Coordinator partners with families, providers, and community organizations to develop person- and family-centered service plans that address each child’s unique strengths, goals, and needs. Coordinators help navigate eligibility processes, secure funding and services, and adapt support based on program changes and family circumstances. 

Please note: Waiver availability, eligibility criteria, funding, and services may evolve based on state and federal policy. Coordinators must remain informed and flexible, helping families through any transitions or policy changes. 

Essential Duties and Responsibilities: 

• Serve as the primary contact for assigned families, fostering respectful, collaborative, and supportive relationships. 

• Conduct comprehensive needs assessments and service plan development in compliance with HCPF and TRE standards. 

• Utilize person-centered planning techniques to create individualized case plans and ensure timely updates and reassessments. 

• Coordinate with providers, therapists, educators, and medical teams to align services and avoid duplication or gaps in care. 

• Communicate clearly with families about waiver programs, rights, available supports, and responsibilities. 

• Stay informed on all HCPF waiver updates, procedures, and policies, providing timely guidance and support during changes. 

• Monitor utilization of authorized services, ensuring they meet the child’s health and safety needs while remaining within regulatory limits. 

• Attend team meetings, trainings, and statewide webinars to maintain compliance and professional knowledge. 

• Utilize Predictive Index (PI) tools to understand individual work styles, support team collaboration, and contribute to TRE’s culture of self-awareness and development. 

• Document all contacts, plans, assessments, and actions thoroughly and accurately in electronic databases and state systems. 

• Conduct in-person visits at homes, schools, and community locations, and maintain flexibility in work location and hours. 

Other Duties and Responsibilities: 

• Provide temporary coverage for absent team members to maintain continuity of services. 

• Participate in internal workgroups, strategic initiatives, and quality improvement activities. 

• Engage in career planning, coaching, and personal development using resources such as the Predictive Index and TRE’s performance development framework. 

• Adapt to last-minute changes in state and company policy or case needs with professionalism and agility. 

• Support TRE’s mission and uphold organizational values in all duties and decisions. 

• Perform other related duties as assigned to promote child and family wellbeing. 

Job Qualifications: 

Knowledge, Skills, and Abilities: 

• In-depth knowledge of children’s Medicaid waiver programs and long-term services and supports (LTSS). 

• Excellent communication and interpersonal skills with the ability to work effectively with children, families, and professionals. 

• High level of cultural competence and emotional intelligence. 

• Ability to work independently and organize complex tasks under time-sensitive deadlines. 

• Strong data entry and documentation skills; accuracy and confidentiality required. 

• Technologically fluent: able to use Microsoft 365, Apple/iOS devices, cloud-based systems, and state-managed electronic databases. 

• Willingness to take initiative, offer creative problem-solving, and stay committed to person-centered best practices. 

Education and Experience Requirements: 

• Minimum: Bachelor’s degree. Equivalent experience with LTSS populations, Medicaid Waivers, or working with children with disabilities or a combination of education and experience may be considered in lieu of degree. 

• Preferred: Previous experience with Medicaid waivers (CHCBS, CES, CLLI, CHRP), developmental disability services, or pediatric medical case management. 

Material and Equipment Directly Used: Computers/tablets, Printers, Copy Machines, Personal Vehicle, Cell phones/telephone, Cloud based systems and software, etc. 

Working Environment/Physical Activities: This is a hybrid position, with work locations determined by both client and organizational needs. Work may take place in a variety of settings, including office environments, community locations, private residences, commercial properties, and virtual platforms. The role requires moderate physical activity such as walking, sitting, standing, and lifting up to 20 pounds. 

A reliable vehicle, valid Colorado driver’s license (unless part of an active military family), and proof of insurance with minimum preferred liability coverage of $100,000/$300,000/$100,000, 

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job.  Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements. 

Salary : $22 - $23