What are the responsibilities and job description for the Concierge/Front Desk- Lantern Lodge position at The Residences at Biltmore?
JOB DESCRIPTION
SUMMARY: The Concierge basic function is to provide the hotel guests with information and support in a professional and gracious manner, and to perform Front Office clerical duties as needed.
AVAILABILITY: Applicant must have open availability to work any 5 days a week, Weekends and Holidays included.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be
assigned. Professionalism and high ethical standards are required and should be exerted at all
times.
- Greet guests in a warm professional manner
- Checking in/out of guests
- General hotel knowledge hotel facilities, amenities, offerings and room types
- Possess fluent knowledge of the city and geography of surrounding areas
- Familiar with local dining, shopping, wellness, entertainment, and events
- Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc
- Organize and maintain cleanliness of the concierge area
- Maintain Shift Reportfor communication between Concierges
- Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests
- Maintain decorum in stressful situations. Project warmth, care and concern for all guests
- Performs simple maintenance tasks for guest after hours
- Perform other duties as assigned
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $16