What are the responsibilities and job description for the Front Desk Agent position at Brookstone Lodge?
About Us: Brookstone Lodge is brand new renovated Franchise Boutique hotel by Choice hotels International's Ascend Collection brand. We have a great team onboard so come join this team.
Looking for dependable people to serve our guests.
Must be professional, customer service oriented, goal oriented, computer literate, and ready to serve.
Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping and management to fulfill guest requests. Agents also deal with upset guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale.
NOTE: Inquire at Brookstone Lodge for more information on daily duties, shifts, and expectations.
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Education:
- Master's (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15