What are the responsibilities and job description for the Quality Assurance Inspector - Custodial Operations position at The Rector & Visitors of the University of Virginia?
Our Custodial Department has an entry-level opportunity for a Quality Assurance Inspector. This position plays a critical role in supporting our custodial teams by providing consistent, measurable, and objective data used to ensure high-quality service across Grounds.
The Quality Assurance Inspector assesses the cleanliness and condition of UVA buildings-academic, housing, and other space types-using defined cleaning standards and APPA level criteria. This role requires strong attention to detail, objectivity, critical thinking, and comfort using technology. After initial training, the QA Inspector works largely independently, walking and scoring spaces daily to identify cleanliness deficiencies and document findings.
Although this is an independent role, you will have the flexibility to collaborate with colleagues, consult with supervisors, participate in team calibration sessions, and contribute your ideas for improving processes. We value the perspective of those closest to the work and encourage continuous improvement.
If you are self-motivated, detail-oriented, objective in your judgment, and meet the essential functions and physical requirements of the job, we'd like to talk with you-even if you've never held a similar position.
Facilities Management (FM) supports the University of Virginia's wide range of research, academic, housing, and patient-care programs. With over 1,200 employees dedicated to excellence, FM is responsible for the daily operation, repair, and maintenance of UVA's buildings, infrastructure, and grounds across University-owned and leased properties.
Please note: The scheduled shift for this position is 11am - 7:30pm.
Key Duties and Responsibilities:
Conduct thorough and objective inspections of assigned space types based on appearance conditions and APPA level standards.
Utilize electronic tools (iPad, iPhone, SharePoint, Microsoft Suite, inspection software, etc.) to perform and record daily inspections.
Document inspection results accurately, including detailed notations.
Capture clear, context-rich photos to support scoring decisions.
Work with supervisors, managers, frontline staff, and other inspectors to ensure scoring consistency and team-wide calibration.
Support custodial teams by sharing findings that help improve service outcomes.
Perform time-sensitive additional inspections as assigned by the QA Manager to meet customer needs.
Foster positive working relationships with team members and customers while remaining objective in inspection duties.
Communicate effectively with internal stakeholders and building occupants when needed.
Minimum Requirements:
Education: High school diploma or equivalent.
Experience: One year of relevant or equivalent experience.
Preferred: Knowledge of APPA levels and custodial operations; ability to demonstrate keen observation and sound judgment under time constraints.
Licensure: Valid driver's license with a zero or positive points balance, to be maintained throughout employment.
Additional Qualifications:
Strong attention to detail and ability to make logical, objective, and consistent judgment calls.
Willingness to learn and apply established quality assurance standards and scoring methods.
Reliable, trustworthy, and committed to good attendance.
Comfortable using technology, including mobile devices and software platforms.
Ability to walk, stoop, and bend for extended periods while inspecting buildings.
Position Compensation: $18.50-$21.50 hourly, commensurate with qualifications and experience. This position also offers an additional $2/hour for shift differential.
This is a full-time, non-exempt-level position with UVA benefits.
Selected candidates will be required to complete all required background checks prior to the first day of employment.
Physical demands: This position works in the field 90% of the time assessing the quality of spaces cleaned. It requires walking, standing, climbing stairs, stooping, observing, using both hands to hold iPad and enter data or take photos, etc.
Position Location: The position is based in Charlottesville, VA and must be performed fully on-site.
Application Instructions: Please apply online and search for R0078716; Include the following documents:
CV/Resume
Upload all materials into the respective submission field, multiple documents can be submitted into these fields. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents or partial applications will not receive full consideration.
References will be completed via UVA's standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.A total of three references is required
For questions about the application process, please contact Jessica Speth, at js9rk@virginia.edu.
About UVA and the Community
To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
Salary : $19 - $22