What are the responsibilities and job description for the Director of Access Strategy & Operations Support position at The Rector & Visitors of the University of Virginia?
Lead Innovation That Directly Impacts Patient Access
UVA Health isseekinga strategic, data-driven leader to serve asDirector of Access Strategy & Operations Support-anewly created, high-visibility roledesigned totransformpatients'access care across our health system.
In this role, you willdrive system-wide access initiatives, lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.
What You'll Do
Lead Strategy & Enterprise Projects
Oversee and manage a portfolio ofcomplex, access-focused initiativesaligned with enterprise goals and PMO standards
Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution
Deliver high-impact initiatives including:
Digital patient self-scheduling (Epic integration)
Referral management transformation
E-consults and access innovation programs
Drive Data & Performance Excellence
Lead theAccess analytics function, ensuring accurate dashboards, KPIs, and executive reporting
Monitor operational performance and identify trends to drive continuous improvement
Translate data insights into actionable strategies that enhance patient access
Oversee Operations & Support Services
Direct theCAMR medical records operation, ensuring timely and accurate retrieval of ambulatory patient records
Lead logistics and administrative functions supporting day-to-day Access operations
Standardize workflows and optimize systems for efficiency and scalability
Lead & Develop Teams
Managing and developing a growing team.
Foster a collaborative, accountable, and high-performing culture
Strengthen Organizational Alignment
Partner with clinical, operational, and IT leaders to advance strategic initiatives
Ensure alignment with enterprise priorities and enhance bothpatient and staff experience
Provideexecutive-level updates and visibility across senior Financial & Resource Stewardship
Support budget development and monitor expenses
Ensure responsible allocation of resources across programs and supportfunctions
Why UVA Health?
Makea System-Wide Impact
This role offersdirect influence on patient access and experience, shaping critical initiatives across UVA Health.
High Visibility & Career Growth
Collaboratewith physicians, nursing, and executive leadership
Gain exposure tocutting-edge innovation, including digital health and AI initiatives
Strong pathway forcareer advancement and leadership growth
Life in Charlottesville, Virginia
Enjoy living in one of the most desirable locations in the country:
Scenic Blue Ridge Mountain views and outdoor recreation
Vibrant food, arts, and cultural scene
Home to the University of Virginia and a strong, collaborative community
Exceptional quality of life with a balanced pace and rich history
Work Environment
Hybrid and flexible work modelwith situational on-site collaboration
MINIMUM REQUIREMENTS:
Education: Master's degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.
Experience: 7 years of relevant experience, to include 4 years of formal management experience.
Licensure: None.
PHYSICAL DEMANDS:
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $87,783.00 - $175,565.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
Salary : $87,783 - $175,565