What are the responsibilities and job description for the Access Associate Senior - Ambulatory Access Operations position at The Rector & Visitors of the University of Virginia?
Make a meaningful impactonthe front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system.The Access Associate Senior role may be available to be hybrid work-from-home after 6 months.
The starting base rate for this role is $19.50/hr. Individual compensation will bedeterminedby the selected candidate'spreviouswork experience, education, and/or experience,wealso offer a $3,500 sign on bonus which requires a2-yearcommitmentto UVA Health.
The Role
In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly,maintainaccuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.
On any given day, you may:
Performpatient registration, insurance verification, and demographic updateswitha high levelof accuracy
Coordinate and manageappointment schedulingacross a variety of specialty and primary care services
Communicate directly with patients and families,providingclear guidance on processes, expectations, and next steps
Collaborate with clinical teams, providers, and fellow access staff toresolve complex scheduling or registration challenges
Maintain composure in afast-paced, high-volume environmentwhile prioritizing both patient care and compliance standards
This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows andcross functioningteamswhile upholding UVA Health'shigh standardsof excellence.
Why UVA Health
UVA Health is a nationally recognized academic health system whereaccessprofessionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden yourexpertiseacross multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.
Be part of aleading academic medical centerrecognized for advancing clinical care, research, and education
Work in aMagnet-designated environmentthat values collaboration, accountability, and professional growth
Gain exposure todiverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations
Join a team committed toexceptional patient experiences, where access is seen as the first and most critical step in the care journey
Contribute to a health system that continuously invests inprocess improvement, digital tools, and patient access innovation
Collaborate with experienced leaders and colleagues who prioritizementorship, teamwork, and continuous learning
This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receivetimely, efficient, and compassionate entry into care.
MINIMUM REQUIREMENTS
Education: High School Diploma required Associates degree preferred.
Experience: 2 years relevant experience. Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.
Licensure: None required.
PHYSICAL DEMANDS
Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.
The pay range for this role is $19.50 - $29.55 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
Salary : $20 - $30