What are the responsibilities and job description for the Quality Control Associate, Inbound position at The RealReal?
About The Role
The Quality Control Associate, FJW supports the Fine Jewelry and Watch department with a thorough review of authenticated items for accuracy of authenticity and pricing as well as teaching of authentication and pricing methodology and standards. They are responsible for providing in the moment feedback, creating a safe space and building confidence in the team. In their day to day interactions they must echo The RealReal’s values and standards. Counseling on content, best practices, and brand-specific needs; the role demands inventive problem solving and excellent interpersonal skills.
What You Get To Do Every Day
Minimum Requirements:
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Quality Control Associate, FJW supports the Fine Jewelry and Watch department with a thorough review of authenticated items for accuracy of authenticity and pricing as well as teaching of authentication and pricing methodology and standards. They are responsible for providing in the moment feedback, creating a safe space and building confidence in the team. In their day to day interactions they must echo The RealReal’s values and standards. Counseling on content, best practices, and brand-specific needs; the role demands inventive problem solving and excellent interpersonal skills.
What You Get To Do Every Day
- Perform QC daily and maintain metrics in the ecommerce centers including: Random samples, Site QC, Vendor QC, Medium Risk level Audits, learning advancement QC
- Support FJW Specialist new hires after ramp-up period
- Collect and report data in partnership with the Jewelry Authentication team to provide detailed feedback
- Deliver 1:1 feedback to FJW specialists, reviewing success and opportunities and suggesting best practices
- Deliver performance recaps to various levels of FJW leadership in 1:1 or group settings
- Uphold and promote the accuracy, consistency and quality of standards and methodologies
Minimum Requirements:
- Comprehensive understanding and knowledge of jewelry brands, history, design manufacturing, terms, trends, fabrications, tools, secondary market etc.
- Passion for relationship building and guiding the success of others
- Exceptional attention-to-detail and organizational skills
- Adept at working under urgent circumstances and meeting deadlines
- Ability to adapt quickly to business needs
- Comfortable delivering 1:1 feedback
- Upholds and maintains luxury brand standards
- Works well independently and takes initiative
- Excellent time management skills; ability to prioritize daily tasks and deadlines
- Excellent verbal and written communication skills as well as excellent interpersonal skills
- Solid analytical skills; Knowledgeable in Google Sheets/Excel
- 1 years jewelry industry experience required
- Ability to travel 10 - 20%
- GIA Diamond Graduate diploma or equivalent experience required; Graduate Gemology diploma preferred
- Bachelor’s degree from an accredited college or university preferred
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
- * Unlimited DTO with Manager approval
- Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $19 - $30
