What are the responsibilities and job description for the Field Service Technician position at The Raymond Corporation?
As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.
We’re looking for a skilled and customer-focused Field Service Technician who enjoys solving problems, working independently, and making a direct impact on customer operations every day. In this role, you’ll diagnose and repair material handling equipment at customer sites, communicate directly with customers, and keep their equipment running safely and efficiently.
If you like variety in your work, owning your results, and having the tools you need to succeed this is the role for you.
What We Offer
- Competitive compensation
- Company service vehicle gas card
- Medical, Dental, Vision, 401(k)
- Training and development opportunities
- Stable, growing industry with long-term customer relationships
Who Thrives Here
This role is a great fit for technicians who:
- Enjoy being out in the field and not stuck behind a desk
- Like building relationships with customers
- Appreciate having independence and ownership in their day
- Care about doing work the right way — not the fastest way
What You’ll Do
- Serve as a trusted technical resource for our customers and internal teams.
- Diagnose, troubleshoot, and repair a wide range of material handling equipment (basic to advanced repairs).
- Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.
- Communicate with customers regarding repair needs, timelines, cost changes, and additional service recommendations.
- Work safely and follow all company safety policies and industry’s best practices.
- Complete accurate, organized service documentation and submit within required timelines.
- Maintain and safely operate a company-provided service vehicle, including parts inventory.
- Keep work areas clean, organized, and professional at customer sites.
- Represent the company through professional appearance, communication, and customer service.
What We’re Looking for:
- Experience in mechanical, electrical, automotive, material handling, or related repair fields
- Valid driver’s license and clean driving record
- Strong troubleshooting and problem-solving mindset
- Effective communication skills (customer and internal)
- Ability to work independently in the field
- Focus on producing accurate paperwork and documentation
Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com