Field Service Technician - AF2026

Sr Tech Field Engineer

Location: Syracuse, NY — Onsite/Field-Based
Contract: subject to extension or conversion to perm
Schedule: 40 hours/wk

Note: DRIVING POSITION with MILEAGE REIMBURSEMENT

Job Summary

We are seeking a Sr Tech Field Engineer to provide onsite/field computer hardware support throughout the Syracuse metro area and surrounding locations. This position will be responsible for diagnosing and repairing laptops, desktops, and related computer peripherals.

Key Responsibilities

• Respond to assigned service requests for laptop and desktop repairs.
• Perform hardware repairs and replacements, including hard drives, motherboards, keyboards, and other components.
• Perform whole-unit computer swaps when needed.
• Repair or replace PC peripherals and related equipment.
• Troubleshoot basic hardware and software issues.
• Travel throughout the Syracuse metro area and surrounding locations to complete service requests.
• Update and close service tickets in real time using the company-provided phone and call management system.
• Provide professional and courteous customer service while completing field assignments.

Required Qualifications

• 1 year of hands-on experience with laptop and desktop break-fix/repair.
• Strong working knowledge of computer hardware and basic software troubleshooting.
• General knowledge of Windows/Microsoft applications.
• Ability to diagnose and resolve basic, non-complex technical issues.
• Must have your own reliable vehicle and valid car insurance.
• Ability and willingness to travel throughout the Syracuse metro area and surrounding locations.
• Strong communication, organization, and customer service skills.
• Ability to document work and close service tickets accurately and in real time.

Preferred Qualifications

• Computer building or PC assembly experience.
• Previous field service or mobile technician experience.
• Experience replacing computer components such as motherboards, hard drives/SSDs, keyboards, RAM, or other hardware.
• Experience with ticketing/call management systems.

Additional Requirements

• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.

Apply today if you have hands-on laptop/desktop repair experience and are comfortable traveling throughout the Syracuse area.

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.