Field Service Technician (Russellville, AR)

With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.   

Field Service Technician – Russellville, AR

At Raymond Central, our technicians are the heart and soul of our company. We are looking for a Field Service Technician to support forklifts, pallet jacks, and racking systems within our customer distribution center locations. This person will be working at a priority customer site most of the time, with some work at other locations.

We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth.  

*This is a full time, hourly position. Some overtime may be required based on customer demands.  

Principle Duties and Responsibilities: 

• Maintain, service, and support material handling equipment, systems and products at the customer location in a timely and cost-effective manner so that all requirements are met. 

• Diagnose, trouble-shoot, and repair forklifts and other equipment in accordance with established guidelines and procedures; ensuring that positive relationships are established. 

• Perform preventive maintenance on assigned equipment according to established procedures and cost guidelines at customer’s facility. 

• Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.            

• Account for all parts, materials, tools, and consumables used as required. 

• Drive and work safely in accordance with company and/or customer safety policies and procedures. 

• Develop and maintain positive, effective working relationships with customers and co-workers. 

• Maintain the van’s interior equipment, storage devices, service manuals and related documents. 

• Attend meetings, training classes and other company activities as required. 

• Keep an adequate set of personal tools as required by the position. 

• Work with all departments and employees to ensure high quality customer service. 

Ideal candidate will possess: 

-Strong mechanical aptitude & ability; basic knowledge of industrial electricity 

-Ability to read schematics, diagrams, operation manuals, manufacturer’s specifications 

-Experience within the industrial maintenance, automotive, heavy equipment industries  

Minimum Qualifications: 

-HS Diploma or GED 

-At least two (2) years of hands-on technical experience with mechanical, hydraulic, and/or electrical components 

-Must be able to push, pull, and lift up to 50lbs 

-Must be able to climb ladders and/or work on elevated platforms that may be 15’ to 30’ in height 

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