RESPONSIBLE GAMING COORDINATOR

Position Summary

Coordinates all activities related to the Responsible Gaming Program.  Responsible for administration of casino wide education, awareness, and the promotion of responsible gaming for employees and customers.  Facilitates team members assigned to work for a specified event regarding Responsible Gaming. 

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

1. Provides annual budget preparation for submission of appropriate approval.
2. Oversees and monitors The Responsible Gaming Program.
3. Attends and represents Sandia Resort and Casino at Responsible Gaming Association meetings.
4. Ensures the Responsible Gaming Internal Controls and Department Rules are written, implemented and administered.
5. Prepares RFPs for donations to treatment providers/facilities to support problem/compulsive gambling in the state of New Mexico.
6. Ensures Responsible Gaming funds are directed according to budget by staying in compliance with the State/Tribal compact by following the guidelines established in the Responsible Gaming Internal Controls.
7. Prepares monthly data and distribution to HR and Management. Ensuring that all Sandia Casino team members are trained in problem gambling awareness, recognition, and resources that are available for our guests.
8. Maintains a tracking system to ensure that each team member has attended training.
9. Follows up review with treatment providers and organizations to justify all donations awarded.
10. Maintains file management for the Responsible Gaming Program.
11. Reports information to GM of Gaming Operations daily regarding Responsible Gaming Program to ensure the Governor, Sandia Tribal Council, and Sandia Tribal Gaming Commission are informed on updated information.
12. Works closely with the Marketing and Security departments on banned patrons.
13. Conducts quarterly meetings with Sandia Responsible Gaming Committee to discuss and solicit input on the Responsible Gaming Program.
14. Monitors the budget and expenditures for the department.
15. Utilizes MMS to do purchase requisitions for the Responsible Gaming Program for awareness items, travel requests, advertisements, and donations/contributions.
16. Maintains inventory of all items ordered for the Responsible Gaming Program.
17. Coordinates Responsible Gaming booth for special events and activities.
18. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

 1.   Performs additional duties when requested.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Knowledge of problem gambling.
2. Ability to understand and carry out oral and written instructions.
3. Ability to deal effectively with the general public and casino staff.
4. Ability to file, use a word processor, computer terminal and standard office machine equipment.
5. Ability to work efficiently and accurately in an atmosphere of frequent interruptions.
6. Ability to exercise tact, courtesy and initiative in handling routine problems.
7. Knowledge of general office methods.
8. Working knowledge of office practices and procedures and basic business, math, English, and spelling.
9. Ability to work odd and unusual hours, weekends and overtime.
10. Ability to exhibit a strong motivational commitment to the organization.
11. Ability to be flexible and move from one task to another easily and quickly.
12. Ability to use discretion in working with sensitive and confidential documents.
13. Knowledge of Windows and Microsoft Office Suite including Outlook, Word, and Excel.
14. Ability to organize and prioritize work.
15. Ability to work harmoniously and professionally with co-workers and supervisors.

Position Summary

Coordinates all activities related to the Responsible Gaming Program.  Responsible for administration of casino wide education, awareness, and the promotion of responsible gaming for employees and customers.  Facilitates team members assigned to work for a specified event regarding Responsible Gaming. 

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

1. Provides annual budget preparation for submission of appropriate approval.
2. Oversees and monitors The Responsible Gaming Program.
3. Attends and represents Sandia Resort and Casino at Responsible Gaming Association meetings.
4. Ensures the Responsible Gaming Internal Controls and Department Rules are written, implemented and administered.
5. Prepares RFPs for donations to treatment providers/facilities to support problem/compulsive gambling in the state of New Mexico.
6. Ensures Responsible Gaming funds are directed according to budget by staying in compliance with the State/Tribal compact by following the guidelines established in the Responsible Gaming Internal Controls.
7. Prepares monthly data and distribution to HR and Management. Ensuring that all Sandia Casino team members are trained in problem gambling awareness, recognition, and resources that are available for our guests.
8. Maintains a tracking system to ensure that each team member has attended training.
9. Follows up review with treatment providers and organizations to justify all donations awarded.
10. Maintains file management for the Responsible Gaming Program.
11. Reports information to GM of Gaming Operations daily regarding Responsible Gaming Program to ensure the Governor, Sandia Tribal Council, and Sandia Tribal Gaming Commission are informed on updated information.
12. Works closely with the Marketing and Security departments on banned patrons.
13. Conducts quarterly meetings with Sandia Responsible Gaming Committee to discuss and solicit input on the Responsible Gaming Program.
14. Monitors the budget and expenditures for the department.
15. Utilizes MMS to do purchase requisitions for the Responsible Gaming Program for awareness items, travel requests, advertisements, and donations/contributions.
16. Maintains inventory of all items ordered for the Responsible Gaming Program.
17. Coordinates Responsible Gaming booth for special events and activities.
18. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

 1.   Performs additional duties when requested.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Knowledge of problem gambling.
2. Ability to understand and carry out oral and written instructions.
3. Ability to deal effectively with the general public and casino staff.
4. Ability to file, use a word processor, computer terminal and standard office machine equipment.
5. Ability to work efficiently and accurately in an atmosphere of frequent interruptions.
6. Ability to exercise tact, courtesy and initiative in handling routine problems.
7. Knowledge of general office methods.
8. Working knowledge of office practices and procedures and basic business, math, English, and spelling.
9. Ability to work odd and unusual hours, weekends and overtime.
10. Ability to exhibit a strong motivational commitment to the organization.
11. Ability to be flexible and move from one task to another easily and quickly.
12. Ability to use discretion in working with sensitive and confidential documents.
13. Knowledge of Windows and Microsoft Office Suite including Outlook, Word, and Excel.
14. Ability to organize and prioritize work.
15. Ability to work harmoniously and professionally with co-workers and supervisors.