Front Desk Staff

Job Title: Member Services 

Location: Mill Valley, CA 

Company: The Portal

About Us: 

The Portal is a vibrant community wellness space dedicated to promoting health, well-being, and connection. We provide a range of services, including yoga classes, longevity remedies, workshops, and events, aimed at fostering a supportive environment for our members to connect with each other while meeting their wellness goals. 

Job Description: 

Member Services team member, with a focus on membership & guest check-in and relations. Main work zone is at the reception desk and longevity spa area: checking guests in, answering guest questions, managing longevity spa appointments, and ensuring facilities are well presented. Onboards new guests to our spa equipment and maintains spa facilities. Supports programming setup and breakdown and space tours. 

Key Responsibilities: 

• Daily member check-ins
• Biohacking spa & yoga check-ins
• Space maintenance & cleanliness
• Online Q&A support to our members & prospects
• Providing excellent customer service
• Member tours and sales
• New Member Onboarding

Benefits & Pay: $34/hour. Health insurance, dental, vision; 401k, free usage of longevity spa remedies subject to availability; sick pay is accrued 1 hour for every 30 hours worked, PTO will start at 10 days in the first year of employment and increase to 14 days in the second year of employment

Hours: Hours 2pm-10pm, Wednesday - Sunday (Monday & Tuesday off)

If you are passionate about wellness and community engagement, and you possess the skills and experience outlined above, we invite you to apply to join The Portal as part of our Member Services team. Please submit your resume and a cover letter outlining your qualifications and why you are interested in this position. We look forward to hearing from you!