IT Technician

Summary: 

The IT Technician role is responsible for assisting the technology department in the investigation, analysis, diagnosis, troubleshooting, and resolution of software and hardware related issues for both, systems, and end users. In addition to technical skills, this position must demonstrate a high level of initiative and provide exceptional service experience.

Essential Duties and Responsibilities include but are not limited to the following:

• Performs administrative functions on the Club’s local area network, including user access, file management, resource sharing and system security.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, email and in-person requests for assistance from users experiencing issues with hardware, software, networking, and other computer-related technologies.
• Setup user accounts and e-mail.
• Ensure all restaurant, kitchen, and retail technology such as Point of Sale, Receipt printers, etc. are running optimally.
• Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to IT Manager or Director of IT.
• Installs Polo Club authorized desktop or laptop computers, software, phones, and peripheral equipment.
• Assists with set-up of meetings and Club events according to the BEO ensuring that all required equipment such as computers, projectors, screens and audio/visual items are properly placed.
• Communicates with members, co-workers, management, and the general public in a courteous and professional demeanor to reflect a positive image of The Polo Club.
• Performs other duties as assigned by the IT Manager or Director of IT/AV.

Knowledge, Skills and Abilities:

• Knowledgeable of operating characteristics, capabilities, limitations, and service requirements of desktop computers, laptops, peripheral equipment, and network operating systems. 
• Ability to verbally communicate well in English and in writing.
• Ability to understand and carry out verbal and written instructions in English.
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers and members.
• Must be able to work a flexible/on-call schedule as the business needs dictate including nights and weekends.
• Highly organized and detail-oriented, with the ability to coordinate multiple projects, support requests, and event-related technology needs while meeting deadlines and maintaining excellent customer service.
• Must have strong interpersonal skills.
• Experience on installing, configuring, and troubleshooting Microsoft Operating Systems.
• Knowledge of Microsoft office suite.
• Knowledge of Hardware installation and configuration.

Managerial Responsibilities:  

This job has no Managerial responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate degree or equivalent from two-year College or technical school. A minimum of one year experience in an IT related role.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, Internet. Knowledgeable of operating characteristics, capabilities, limitations, and service. requirements of desktop computers, laptops, peripheral equipment, and network operating systems.

Certificates and Licenses:

A Certification preferred.

Language Ability:

Ability to communicate well in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability:

Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 15 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include peripheral vision.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions and extreme heat (non-weather).  The noise level in the work environment is usually moderate.