Customer Service & Operations Support Specialist

At The PlayWell Group, Inc., we help create spaces where communities gather, children play, and families connect. Our mission is simple: to deliver exceptional products, exceptional service, and exceptional value. When we take care of our customers, success follows.

We are looking for a dependable, organized, and customer-focused professional who enjoys solving problems, supporting teams, and helping projects move seamlessly from order to delivery. This role plays a critical part in ensuring our customers, sales team, and vendor partners experience clear communication, accurate order processing, and exceptional support throughout every stage of the project lifecycle.

Key Responsibilities

· Customer Support — Answer inbound calls and emails; assist customers with product questions, order placement, replacement parts, and general service needs.

· Order Processing — Enter customer orders, create vendor purchase orders, and ensure all documentation is complete and accurate.

· Quality & Accuracy Review — Verify order acknowledgements, pricing, and product specifications; resolve discrepancies proactively.

· Invoice & Payment Handling — Process invoices, record payments, and support basic billing activities.

· Shipment Coordination — Track shipments, coordinate delivery schedules, and communicate updates to customers and vendors.

· Product & Pricing Maintenance — Organize and maintain current literature, catalogs, digital files, and pricing updates.

· Customer File Management — Maintain accurate customer records, documentation, and communication logs.

· Equipment Support — Assist customers in identifying replacement parts for older or existing equipment.

· Cross‑Functional Support — Collaborate with sales representatives, operations, and vendors to ensure smooth order flow and customer satisfaction.

· Light Accounting & Compliance Support — Assist with routine billing tasks, reconcile small discrepancies, and help monitor company credit card receipts for accuracy and compliance.

· Process Improvement — Identify opportunities to streamline workflows and enhance the customer experience.

What We’re Looking For

· Highly motivated self‑starter with a positive, customer‑focused mindset

· Strong written and verbal communication skills

· Ability to multi‑task, prioritize, and meet critical deadlines

· Comfortable working both independently and as part of a team

· Strong attention to detail and commitment to accuracy

· Proficiency with Microsoft Word, Excel, Outlook, Adobe, and QuickBooks

· Ability to thrive in a fast‑paced, high‑energy environment

· Ability to remain professional, solution-oriented, and responsive in a fast-paced customer environment

· Reliable transportation and consistent attendance

· Some college preferred

Compensation & Benefits

· Competitive hourly compensation starting at $18.00 per hour, plus additional variable compensation opportunities

· Medical, Dental, Vision, and 401k Benefits

· Vacation, Sick, Holiday, and Personal Time Off

Location

Our Customer Service Office is located just outside Boerne, TX, off Highway 46 East, and about 30 miles northwest of San Antonio.

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $19