What are the responsibilities and job description for the Sales Support Associate position at The Plant Company?
Job Summary:
The Plant Company is seeking a Sales Support Associate to join our team. This role involves working closely with customers, responding to their inquiries, and providing expert advice on our products.
About the Position:
As a Sales Support Associate, you will be responsible for managing customer orders, tracking progress, and ensuring timely delivery. You will also engage with customers through phone calls, emails, and other communication channels to provide personalized support and build strong relationships.
Your Key Responsibilities:
• Manage customer orders accurately and efficiently, ensuring all details are correct
• Track order progress from initiation to final delivery and provide proactive updates to customers as needed
• Develop a deep understanding of TPC's product offerings to provide customers with expert advice and identify opportunities for upselling
• Engage with customers through various communication channels to provide personalized support and build strong relationships
• Collaborate with cross-functional teams to improve inventory accuracy and resolve order issues effectively
Requirements:
• 1 years of relevant job experience in a customer-facing role
• Strong communication skills, proficient in written and verbal communication, with strong attention to detail
• Ability to work collaboratively and align work with the broader team goals
• Organizational and time management skills, able to prioritize and manage tasks effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM or ERP software (e.g., Advanced Grower Solutions)
• High school diploma or equivalent required; college degree preferred
About You:
We seek a professional who is passionate about delivering exceptional customer experiences and has a proven track record of success in a sales support role. If you have excellent communication skills, a positive attitude, and a willingness to learn, we encourage you to apply.
The Plant Company is seeking a Sales Support Associate to join our team. This role involves working closely with customers, responding to their inquiries, and providing expert advice on our products.
About the Position:
As a Sales Support Associate, you will be responsible for managing customer orders, tracking progress, and ensuring timely delivery. You will also engage with customers through phone calls, emails, and other communication channels to provide personalized support and build strong relationships.
Your Key Responsibilities:
• Manage customer orders accurately and efficiently, ensuring all details are correct
• Track order progress from initiation to final delivery and provide proactive updates to customers as needed
• Develop a deep understanding of TPC's product offerings to provide customers with expert advice and identify opportunities for upselling
• Engage with customers through various communication channels to provide personalized support and build strong relationships
• Collaborate with cross-functional teams to improve inventory accuracy and resolve order issues effectively
Requirements:
• 1 years of relevant job experience in a customer-facing role
• Strong communication skills, proficient in written and verbal communication, with strong attention to detail
• Ability to work collaboratively and align work with the broader team goals
• Organizational and time management skills, able to prioritize and manage tasks effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM or ERP software (e.g., Advanced Grower Solutions)
• High school diploma or equivalent required; college degree preferred
About You:
We seek a professional who is passionate about delivering exceptional customer experiences and has a proven track record of success in a sales support role. If you have excellent communication skills, a positive attitude, and a willingness to learn, we encourage you to apply.
