Live Goods Quality & Claims Coordinator

Have an eye for plant quality and a talent for following through?

The Plant Company (TPC) is looking for a Live Goods Quality & Claims Coordinator to lead our inspection team and help ensure incoming plants meet our quality standards.

Reporting to the Director of R&D, you’ll combine hands-on plant inspections with team coordination, accurate documentation, and vendor follow-up. From identifying plant health concerns to resolving quality claims, your work will help protect our plants, support production, and improve supplier quality.

What You’ll Do

• Lead the inspection team, coordinate daily priorities, and assist with inspections of tissue cultures, cuttings, young plants, and contract-grown or purchased finished plants.

• Evaluate plant quality, size, condition, and specifications; identify signs of pests, disease, and handling or transportation damage.

• Document findings with clear descriptions, photographs, and shipment information using PlantScout and other company systems.

• Prepare and submit quality claims, follow up with vendors, and track each claim through resolution.

• Work with R&D, Growing, Operations, and Availability to address concerns and keep unsuitable material from moving into production.

• Monitor recurring quality issues and recommend improvements to inspection procedures and vendor performance.

• Support plant health monitoring and R&D trials through observations, data collection, and recordkeeping.

• Follow safety, sanitation, biosecurity, and applicable Worker Protection Standard requirements.

About TPC

The Plant Company is a growing horticultural company producing premium tropical houseplants for retailers nationwide through our state-of-the-art growing and production operations in Stuarts Draft, Virginia. As a proud Proven Winners® leafjoy® partner, we focus on exceptional quality, product innovation, and customer service.

We value an inclusive, growth-oriented culture and operate on the Entrepreneurial Operating System (EOS), using shared priorities and clear accountability to support our growth.

We believe “together we grow stronger,” a commitment that extends to employees, vendors, and customers. Our work is guided by four core values:

• Caring About People, Plants & Process

• Growth-Oriented Mindset

• Customer First—Internal and External

• “Can Do” Attitude with Accountability

Bring your plant knowledge, attention to detail, and follow-through to TPC. Apply today!

Required Skills & Abilities

• Knowledge of horticultural practices, greenhouse operations, and plant propagation.

• Ability to assess plant quality and recognize signs of pests, disease, and damage.

• Strong attention to detail and accuracy during repetitive inspections and data entry.

• Sound judgment and problem-solving skills.

• Clear communication with employees, department leaders, and vendors.

• Ability to coordinate team priorities, organize daily work, and follow issues through to resolution.

• Ability to follow standard operating procedures and maintain complete inspection and claims records.

• Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn new reporting systems.

Preferred Qualifications & Certifications

• Familiarity with tropical houseplant varieties and common quality concerns.

• Experience with plant quality inspections, vendor claims, or supplier quality evaluation.

Education & Experience

• High school diploma or equivalent required.

• At least one year of relevant work experience required.

• Bachelor’s degree or higher in Horticulture, Botany, Greenhouse Management, or a related science field preferred.

Physical Requirements & Work Environment

• Work in greenhouse and outdoor conditions that may include heat, cold, humidity, moisture, dust, and noise.

• Stand and walk for extended periods, including on uneven surfaces, and perform computer-based documentation.

• Frequently lift and carry up to 50 pounds; bend, reach, kneel, squat, climb, push, and pull as needed.

• Visually inspect plants for changes in color and condition and move safely around equipment.

• Work with and around approved agricultural chemicals and pesticides and use required protective equipment, including a respirator.

The Plant Company is an Equal Opportunity Employer.