What are the responsibilities and job description for the Help Desk Specialist position at The Planet Group?
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Job Description:
This position is responsible for providing level I/II help desk support to assist in delivering a stable and reliable end-user computing environment which supports the companies’ business goals and objectives.
This includes: Assisting company users and visitors with IT requests and IT problem diagnosis and resolution, as well as the operation and performance of IT user-based systems hardware and software.
- Job Responsibilities:
- Operates the Help Desk by monitoring ticket queue and inbox and phone, taking action as appropriate to respond to issues and requests.
- Provides first level troubleshooting and resolution for desktop hardware and software related problems. Identifies recurring problems and recommends permanent solutions. Resolves technical problems related to desktop applications.
- Diagnoses, resolves and communicates problems experienced by end-users, escalating those outside of the position’s responsibilities
- Executes periodic administration and health maintenance plans, procedures and operations under direction of senior IT staff
- Has excellent diagnostic, problem resolution and proactive monitoring skills
- Documents progress and resolutions to end-user issues and requests
- Develop and maintain procedural documentation as assigned by senior staff
- Perform clerical duties as assigned by senior staff
- Follows instructions and completes assigned tasks while clearly communicating results
- Supports the user community by responding to issues and requests in a timely manner
Qualifications/Requirements:
- Required expert level operation of Windows desktop operating systems, all versions, and including Remote Desktop and VDA environments
- Required AD end-user administration, desired GP operation
- Required proficient operation of Microsoft Office 2007 and higher and other applications (Excel, Word, PowerPoint, Outlook, Internet Explorer). Desired proficient operation of other Microsoft applications (Project, Visio)
- Required PC, Laptop, tablet, smartphone (iOS and Android) configuration and trouble shooting
Salary : $25 - $28