Data Entry Clerk/ Billing Clerk

Data Entry Clerk / Billing Clerk

Location: Jersey City, NJ

Key Responsibilities

• Process meter reading exceptions, including high/low meter read edits and other billing exceptions generated by the CIS system.
• Create, update, and complete work orders related to missed meter reads, compliance issues, and new service requests.
• Coordinate and maintain billing schedules to ensure timely and accurate customer billing.
• Review and investigate field service work orders before and after scheduled appointments, escalating issues when necessary.
• Validate new service information and ensure customer account data is accurate within the CIS system.
• Maintain service order calendars and track work order completion prior to billing cycles.
• Perform high-volume data entry, including manual entry of meter readings and customer account updates.
• Prepare and distribute compliance notices, violation letters, and customer correspondence.
• Respond to inquiries from Customer Service, management, and municipal partners regarding billing, violations, and account information.
• Maintain accurate records and support reporting, special projects, and other administrative activities as assigned.

Qualifications

• Previous experience in data entry, billing, administrative support, customer account management, or work order processing.
• Strong attention to detail with the ability to process high volumes of data accurately.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to quickly learn and utilize systems such as CC&B, PeopleSoft, CIS, or other ERP platforms.
• Strong written and verbal communication skills.
• Utility, municipal, customer service, or billing operations experience is preferred.