Business Support/ System Analyst

Job description:

We are seeking an associate level candidate to join our Global Business Support team who demonstrates the ability to think critically, exhibit sound judgment and thrive in a fast-paced environment. In this capacity, you will help maintain our current systems and processes so that our business can deliver optimal client service as well as project managing deliverables for the Shareholder Services organization.

Responsibilities:

As a member of the Global Business Support team, you will be responsible for:

• 75%-time allocation – Supporting Shareholder Services teams, vendors, and clients with particular focus on system access/availability, data transmissions, and software/hardware upgrades.

• 25%-time allocation – Oversee process improvement, maintenance and change initiatives throughout the entire project lifecycle including scoping definitions, requirements gathering, business requirement writing, process design, testing, and data analysis.

Primary Responsibilities:

• Resolve internal and vendor system issues that directly impact business operations and/or client interactions

• Oversee client FTP setup, testing, updates and resolve transmission issues

• Initiate vendor internal user setup for multiple vendor applications and banking portals

• Troubleshoot vendor application login issues

• Coordinate vendor hardware updates

• Recommend and drive process improvement to increase system robustness and mitigate risk of disruptions in operational workflows and client reporting

• Lead ad hoc projects within the Shareholder Services group

Required Skills/ Qualifications:

• Bachelor’s degree required

• Exceptional communication, prioritization, organizational, time management and interpersonal skills

• Ability to work well under pressure, solve problems efficiently and multi-task in a deadline driven environment

• Demonstrates accountability and sense of urgency in achieving results/completing tasks

• Willingness to be a self-starter with excellent anticipation and strong analytical skills

• Attention to detail; strong Control/Risk mindset

• Exhibit sound judgment and integrity

• Exhibit a customer service mindset

EEO Statement

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process, and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org, or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity, and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.