What are the responsibilities and job description for the Front Desk Staff (Full Time) position at The Picklr Bossier City?
Front Desk Staff
Company Overview
The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader in indoor pickleball clubs. Through a recent partnership with the Professional Pickleball Association (PPA), the best players in the world now train and instruct at The Picklr.
We also own Stack Athletics, one of the fastest-growing pickleball apparel brands, featuring a pro team made up of some of the most recognizable names in the sport. In addition, we have part ownership in a professional Major League Pickleball (MLP) team.
Pickleball is the fastest-growing sport in the world, and The Picklr is meeting that demand by delivering the ultimate pickleball experience through an inspiring, athlete-driven brand. If you’re ready to work hard, play hard, and be part of something exciting, we’d love to have you on our team.
Position Overview
We are seeking enthusiastic, self-motivated individuals who enjoy working with people to join our team as Front Desk Staff. This role is the face of the club and plays a key part in creating a welcoming, organized, and positive experience for our members and guests.
Front Desk Staff are responsible for answering phones, checking members and guests in for reservations, assisting with payments, and resolving questions or issues in real time. This position offers the opportunity to build strong relationships with members while contributing to the overall success of the club.
Compensation
$10- $12 per hour, based on experience and availability.
Key Responsibilities
Front Desk & Member Experience
- Answer incoming phone calls and messages promptly and professionally
- Greet members and guests and check them in for reservations
- Provide exceptional customer service and assist with day-to-day questions
- Promote a welcoming, energetic atmosphere at all time
Club Operations & Cleanliness
- Assist in keeping the club clean, organized, and presentable
- Ensure the front desk, bathrooms, and common areas are tidy at the beginning and end of each shift
- Refill supplies (toilet paper, hand towels, soap) as needed
- Empty trash, wipe down bathrooms, benches, fences, tables, and pick up debris throughout the club
Qualifications
- Previous customer service experience preferred
- Comfortable using technology and learning new software systems
- Experience or familiarity with the following platforms is a plus:
- Play by Point
- Aircall
- HubSpot
- Swish
- DUPR
Role-Specific Responsibilities
Role #1: Play by Point (Court Reservation Software)
- Check in members and guests and collect or process payments prior to court use
- Assist guests with account creation and troubleshooting
- Support members with reservations, memberships, and event registrations
- Process and track transactions on a weekly basis
Role #2: Customer Service & Sales Support
- Remain attentive at the front desk to assist members and guests upon entry
- Respond to event and membership leads through HubSpot
- Handle inbound and outbound phone calls using Aircall
- Maintain Pro Shop inventory, cleanliness, and organization
Role #3: Program & Event Execution
- Properly run programs scheduled during your shift, including but not limited to:
Open Play
- Clear courts between groups and reservations
- Check participants in and process payments
- Explain open play rotations and answer questions
- Clean courts and equipment after events
Leagues
- Follow court assignments prepared through Swish
- Ensure two balls are placed in each active court basket
- Answer questions regarding league formats and schedules
- Confirm scores are reported correctly in Swish
Clinics
- Check in members and guests and complete payments as needed
- Direct participants to assigned courts
Role #4: Membership Sales & Retention
- Promote The Picklr brand and membership opportunities
- Confidently sell memberships in person, over the phone, or during events
- Complete the Member Retention Program during each shift
- Convert pay-to-play guests into members
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Salary : $10 - $12