Hospitality Coordinator

Role Overview

The Hospitality Coordinator serves as a key member of the Workplace Experience team, responsible for front-facing guest engagement and operational support to ensure a seamless, professional office environment. This role involves managing guest interactions, coordinating internal and external events, and providing essential facilities assistance to uphold a positive, productive workplace.

Key Responsibilities

• Greet all personnel and external visitors warmly, ensuring a professional first impression
• Anticipate and respond to guest needs by understanding in-office services, work areas, and facilities support
• Provide first-level technology assistance, ensuring audiovisual equipment (computers, phones, microphones, videoconferencing tools) is functional and properly set up for meetings and events
• Manage communication via Workplace Experience and other relevant inboxes in collaboration with the 24/7 support team, handling inquiries and updates effectively
• Coordinate and support office logistics such as booking conference rooms, visitor accommodations, ordering taxis, logging minor repairs, print/mail support, HVAC adjustments, access card management, and office supply procurement
• Protect and maintain confidentiality of sensitive, proprietary, or financial information according to company policies

Core Qualifications & Requirements

• High school diploma or equivalent
• Minimum of two (2) years’ experience in hospitality, customer service management, or office support roles
• Previous office front desk, conference center, or facilities management experience preferred
• Experience in professional service environments, law firms, or corporate offices is a plus but not required
• Proven ability to foster a welcoming environment and communicate effectively with diverse audiences
• Strong emotional intelligence (EQ) and adaptability in a fast-paced office setting