Guest Experience Associate

Role Overview

We're looking for a passionate Guest Experience Associate to create an exceptional workplace experience for employees, clients, and guests. As the face of the office, you'll deliver a warm, professional first impression while ensuring every interaction, from welcoming visitors to supporting meetings and events, is seamless. This role is ideal for someone who thrives in hospitality, enjoys building relationships, and takes pride in creating a polished, high-touch environment.

Key Responsibilities

• Deliver an outstanding front desk and guest experience by warmly greeting employees, clients, and visitors while serving as the primary point of contact for the office.
• Create a welcoming, hospitality-driven atmosphere by anticipating guest needs and providing information about office amenities, meeting spaces, and workplace services.
• Coordinate and support meetings, conferences, and internal events by preparing conference rooms, assisting with room setups, and ensuring every event runs smoothly.
• Provide first-line audiovisual and technology support, including setting up Zoom, Microsoft Teams, conference phones, microphones, and presentation equipment.
• Manage visitor registration, conference room scheduling, and day-to-day front desk operations to ensure a seamless office experience.
• Respond to Workplace Experience requests by coordinating services such as catering, transportation, access badges, office supplies, mail services, and facilities requests.
• Partner closely with Workplace Experience, Facilities, and IT teams to proactively resolve issues and maintain a best-in-class office environment.
• Handle confidential information with professionalism and discretion while delivering exceptional customer service at every touchpoint.

What We're Looking For

• 2 years of experience in hospitality, luxury hotel operations, front desk, workplace experience, customer service, or office administration.
• Experience supporting a busy reception area, conference center, or client-facing corporate environment preferred.
• A genuine passion for hospitality and delivering exceptional customer experiences.
• Strong interpersonal and communication skills with the ability to build relationships across all levels of an organization.
• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• Professional demeanor with excellent problem-solving skills and a positive, service-first attitude.