What are the responsibilities and job description for the Case Manager, Palm Motel position at The People Concern?
Role: Case Manager
Reports to: Program Manager
Program: 1009- Other Interim Housing
Department: Interim Housing
Location: Palm Motel - 2020 14th St. Santa Monica, CA 90405
Setting: 100% Onsite
Schedule: Tuesday-Saturday 9am-6:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Job Description Summary:
The Interim Housing Case Manager provides intensive, person-centered case management services to individuals experiencing homelessness who are enrolled in the Pathway Home Program. This role supports participants as they transition from unsheltered homelessness into interim housing and ultimately achieve permanent housing stability. Using a Housing First, trauma-informed, and harm reduction approach, the Case Manager assists participants in addressing barriers related to housing, health, mental health, income, benefits, and daily living needs through individualized service planning and coordinated care. Overall, the Case Manager plays a critical role in helping participants move from encampments into safe housing and onto a sustainable pathway toward long-term stability
Job Description Essential Duties and Responsibilities:
- Serve a caseload of . clients, providing active case management for all assigned cases, including meeting weekly with each person individually
- Act as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
- Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
- Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
- Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
- Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers
- Facilitate intakes for individuals who are referred into interim housing
- Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach
- Facilitate wellness, enrichment, and life skills groups
- Provide crisis intervention when needed
- Maintain client confidentiality at all times while following agency, state and HIPAA regulations
- Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements as well as spreadsheets and other reports in accordance with agency requirements
- Participate in case conferences, individual supervision, and other staff meetings
- Work in collaboration with other agency and program staff, in order to coordinate services
- Communicate effectively and in a timely manner with management, peers, and clients
- Participate in evaluation and trainings in order to better respond to client/community needs
- Build rapport using a trauma-informed, strengths-based approach
- Facilitate participant intake and enrollment into interim housing
- Maintain weekly contact with participants
- Provide a minimum of two service interactions monthly
- Staff must transport client in personal vehicle
- Other duties as assigned
Job Description Qualifications:
- High School Diploma or GED or Equivalent
- Active driver’s license and up to date car insurance required
- Experience working with participants with mental illness, chronic health issues, and substance abuse disorders
- Experience with Outreach and engagement, crisis intervention, suicide assessment/prevention, affordable housing, housing rights etc.
- Detail oriented with excellent time management skills
- Strong verbal and written communication skills including knowledge of Microsoft Suite (Word, Excel, Outlook etc), required
- Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
Job Description Preferred Qualifications:
- Bachelors degree in Psychology, Social Work, or equivalent
- Minimum of one (1) year experience in case management preferred
- Knowledge of HMIS database strongly preferred
Job Description Work Environment:
- Office environment with occasional field activities with participants and staff.
- Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.
- May be exposed to elements like cold, heat, dust, noise, and odor.
- May need to bend, stoop, twist and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest, specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
Salary : $24 - $27