Case Manager, Housing Intake Services -The Nest

Role: Case Manager, Housing Intake Services

Reports to: Program Manager, Housing Intake Services

Program: 1603-Housing Retention

Department: Permanent Housing

Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting: 100% Onsite

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

Case Manager, Housing Intake Services will support the Program Manager, Housing Intake Services and participate in the intake process for individuals referred to our housing programs. The Intake Specialist, Project Based Housing will be knowledgeable about the housing application process including eligibility for various vouchers and subsidies as well as appropriate documentation required for each application. In order to promote efficient lease-up processes, the Intake Specialist, Project Based Housing will work to ensure that applications are completed in a timely manner and submitted to the appropriate entity. This includes HACLA, HACoLA/LACDA, Brilliant Corners, and property management applications.

Essential Duties and Responsibilities:

• Ensure outreach, intake, and assessment progress notes are completed for all referrals to project-based sites within timeline specified in DHS Housing for Health Intensive Case Management Services statement of work.
• Screen newly referred clients to ensure they meet eligibility requirements.
• Complete housing authority applications and submit to supervisor for review in a timely manner.
• Enter referrals into DHS database (CHAMP) and LAHSA database (HMIS, RMS) in a timely manner.
• Review housing subsidy / voucher applications (HACoLA/LACDA, HACLA and Brilliant Corners) and property management applications to confirm accuracy and completion and audit files to ensure access to required supportive documentation.
• Ensure that non-eligible clients have documentation supporting determination of ineligibility and that they are referred back to appropriate alternative services.
• Ensure accurate data entry needed for all reporting requirements and outcomes.
• Oversee creation of initial individual client physical chart development to ensure appropriate file maintenance for audit purposes.
• Use a client-centered approach that includes Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
• Maintain client confidentiality at all times and follow HIPAA laws as well as other applicable state or local laws.
• Ensure adherence to all agency, department, and program policies and procedures.
• Coordinate appointments, transportation, and follow-up services for Clients to ensure they have necessary documents needed to complete applications.
• Directly transport Clients in personal vehicle to various agencies and in the greater Los Angeles area to decrease barriers to housing.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
  
  

Qualifications:

• High School Diploma or GED or Equivalent
• Valid Driver’s license, reliable car, auto insurance that meets state requirements, and an acceptable driving record.
• Bachelor’s degree and one year experience providing services to individuals living with mental illness and/or substance addictions OR Two (2) years of equivalent experience.
• Able to demonstrate knowledge of the multiply housing subsidy types, housing application process, and eligibility requirements.
• Able to work in a high tolerance Harm Reduction environment.
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs.
• Skilled in data collection.
• Perform other duties as assigned
  
  

Work Environment:

• Combination of field (will need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.
  
  

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate
  
  

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.  

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates