Warehouse Manager (Multi-Unit)

The PCA Group of Companies is a fully vertically integrated, tech-enabled, and truly omnichannel global distribution company serving the worldwide beauty and wellness sector. Led by the founding family for over 30 years, our 1,500-person global team supports multichannel distribution across more than 150 countries.

Through our interwoven capabilities, including third-party logistics (3PL), fulfillment, retail strategy, marketing, and investment, we enable beauty and fragrance brands to scale efficiently while meeting the high-touch, compliance-driven demands of a highly regulated global market.

The Multi-Unit Warehouse Manager is a strategic, enterprise-level operations leader responsible for overseeing PCA’s in-house third-party logistics (3PL) fulfillment and receiving operations across four U.S. distribution centers located in Ronkonkoma, NY; Melville, NY; Aurora, CO; and Lebanon, IN.

This role requires deep expertise in 3PL operations within the beauty and fragrance industry, including inventory integrity, product handling standards, regulatory compliance, value-added services (kitting, labeling, tagging), and retailer-specific requirements. The Multi-Unit Warehouse Manager ensures PCA consistently delivers best-in-class service to brand partners while scaling operational capabilities across a multi-site network.

The ideal candidate blends hands-on warehouse leadership with strong commercial acumen, understands client-facing 3PL service models, and operates effectively as both a tactical problem-solver and a strategic planner.

Key Responsibilities:

3PL Operations & Client-Focused Execution

• Lead and optimize 3PL fulfillment operations supporting beauty and fragrance brand partners across four distribution centers
• Ensure service-level agreements (SLAs) are consistently met or exceeded, including order accuracy, turnaround times, compliance, and reporting
• Oversee value-added services critical to the beauty and fragrance industry, including labeling, kitting, retail compliance preparation, and quality control
• Serve as a senior operational partner to internal and external stakeholders, translating client requirements into executable warehouse processes

Multi-Site Leadership & Standardization

• Provide direct and indirect leadership of inbound, outbound, inventory control, shipping, and receiving teams across all facilities
• Establish standardized workflows, KPIs, and operating procedures across a multi-unit environment
• Lead by example by setting performance expectations while fostering accountability, adaptability, and continuous improvement

Inventory, Compliance & Product Integrity

• Maintain strict inventory accuracy and traceability using ERP, WMS, EDI, and mobile computing tools
• Ensure proper handling of regulated beauty and fragrance products, including lot control, expiration tracking, and quality assurance processes
• Partner with Supply Chain and Compliance teams to meet retailer, brand, and regulatory requirements

Performance Management & Continuous Improvement

• Develop and manage KPI frameworks focused on efficiency, accuracy, cost, safety, and service levels
• Drive root-cause analysis to minimize chargebacks, shortages, damages, and compliance failures
• Identify and eliminate process pain points while scaling 3PL capabilities to support growth

Safety, Risk & Operational Excellence

• Ensure safety standards exceed industry benchmarks across all facilities
• Proactively identify operational risks and implement preventative controls
• Championing a safety-first culture across all warehouse environments

People Leadership & Development

• Partner with Human Resources to recruit, onboard, train, and develop warehouse leadership and hourly teams
• Coach Distribution Center Managers and supervisors to elevate performance and leadership effectiveness
• Build bench strength and succession planning for critical operations roles

Carrier & Vendor Management

• Manage carrier relationships (UPS, FedEx, DHL, regional carriers) with a focus on service reliability and cost efficiency
• Evaluate vendor performance and drive continuous improvement initiatives

Qualifications:

? Minimum 10 years of warehouse and fulfillment leadership experience, with a strong emphasis on 3PL operations

? Demonstrated experience supporting beauty, fragrance, cosmetics, or regulated consumer goods strongly preferred

? Proven success managing multi-site distribution networks

? Advanced proficiency in Excel and Google Workspace

? Hands-on experience with ERP, WMS, EDI, and mobile warehouse systems

? Strong analytical mindset with the ability to translate data into operational improvements

? Excellent written and verbal communication skills; comfortable interfacing with senior leadership and external partners

? Highly organized, detail-oriented, and execution-focused

? Ability to manage multiple priorities in a fast-paced, client-driven environment

? Willingness and ability to travel up to 60%

? Ability to lift up to 50 lbs regularly

What we offer:

• Phenomenal discounts on products within the beauty industry and beyond
• Medical, Dental, and Vision along with supplemental benefits available after 60 days
• 401 (k) available after 1 year of service with up to a 4% match
• Salary is commensurate upon experience, $110,000.00 to 135,000.00 per year

Equal Employment Opportunity Statement
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.