Account Manager, Global Retail

Created 36 years ago, the PCA Group of Companies (PCA) is a privately-owned, global beauty holding company. Currently being led by the founders and the next generation of the family, the Group spans ~1500 employees in 5 geographic locations around the world, focused on omnichannel distribution and fulfillment for the beauty category. Multiple subsidiaries with a distinct leadership, business direction, and separate financial structure.

Summary:

Do you love turning great business deals into lasting global partnerships?
Are you the kind of person who thrives on keeping things organized, connected, and running like clockwork?

We’re looking for a Global Retail Account Manager to join the International Division at PCA — someone who’s excited to take the handoff once the deal is signed and make the magic happen behind the scenes.

In this role, you’ll be the go-to person for our international retail accounts, ensuring every client’s onboarding, fulfillment, and communication experience is seamless. You’ll work closely with sales, logistics, and global partners to keep operations smooth and relationships strong — helping drive PCA’s continued growth across markets worldwide.

This is a full-time, in-person position based in Ronkonkoma, NY.
Hours: Monday to Friday, 9:00 AM to 6:00 PM

What You’ll Do:

Client and Account Management

• Serve as the main contact for global retail partners once contracts are finalized.

• Manage daily account communication, ensuring all requests and follow-ups are handled promptly.

• Support onboarding, pricing setup, and document coordination for each retailer.

Order and Operations Management

• Coordinate with logistics, finance, and supply chain to ensure accurate and on-time order fulfillment.

• Track shipments, resolve discrepancies, and oversee delivery timelines.

• Monitor sell-in and sell-through data to help identify growth opportunities.

Retail Program Support

• Assist with new retail program launches and product rollouts.

• Maintain up-to-date pricing, inventory, and promotional information.

• Work closely with the International Operations and Business Development teams to ensure brand and retailer alignment.

Reporting and Process Optimization

• Maintain detailed account files and sales reports.

• Provide insights to management to improve processes and enhance client satisfaction.

• Contribute to continuous improvement initiatives across departments.

What You Bring

• Strong communication and relationship management skills.

• Excellent organization and multitasking ability.

• Experience with Excel, Outlook, and data reporting.

• Background in account management, retail operations, logistics, or supply chain preferred.

• Familiarity with international business or the beauty industry is a plus.

• Bachelor’s degree preferred or equivalent experience.

What We Offer

• Phenomenal discounts on products within the beauty industry and beyond
• Medical, Dental, and Vision, along with supplemental benefits available after 60 days
• 401 (k) available after 1 year of service with up to a 4% match
• 12 days PTO and 4 Paid Holidays
• Salary is commensurate with experience, $24 - $30 per hour

Equal Employment Opportunity Statement

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.

Salary : $24 - $30