What are the responsibilities and job description for the Ecommerce Account Assistant (Amazon, Walmart, E-Bay etc.) position at The PCA Companies?
Created 36 years ago, the PCA Group of Companies (PCA) is a privately owned, global beauty holding company. Currently being led by the founders and the next generation of the family, the Group spans ~1500 employees in 5 geographic locations around the world, focused on omnichannel distribution and fulfillment for the beauty category. Multiple subsidiaries with a distinct leadership, business direction, and separate financial structure.
About The Role
We’re hiring a full-time E-Commerce Account Specialist to manage day-to-day operations across major marketplaces like Amazon (FBA & FBM), Walmart, eBay, and TikTok Shop. You’ll work closely with internal teams and overseas support staff to grow sales, optimize listings, and keep our accounts running smoothly.
This is an ideal role if you’ve worked with Amazon Seller or Vendor Central, enjoy solving problems, and are ready to step into a fast-paced, hands-on role.
What You’ll Do
Marketplace Operations
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.
About The Role
We’re hiring a full-time E-Commerce Account Specialist to manage day-to-day operations across major marketplaces like Amazon (FBA & FBM), Walmart, eBay, and TikTok Shop. You’ll work closely with internal teams and overseas support staff to grow sales, optimize listings, and keep our accounts running smoothly.
This is an ideal role if you’ve worked with Amazon Seller or Vendor Central, enjoy solving problems, and are ready to step into a fast-paced, hands-on role.
What You’ll Do
Marketplace Operations
- Manage and update listings on Amazon (SC/VC), Walmart, eBay, and others
- Optimize product content (titles, bullets, descriptions, images)
- Monitor and improve account health metrics (IPI, ODR, late shipments, reviews)
- Handle backend settings like shipping templates and fulfillment rules
- Resolve account issues, shipment delays, and customer escalations
- Track sales, profit margins, Buy Box %, and inventory levels
- Run weekly/monthly reports and dashboards
- Flag low-performing items and suggest content, price, or stock updates
- Work with account managers, warehouse teams, and creatives
- Supervise offshore support team (India) to execute listings and tickets
- Follow up with Amazon and Walmart reps on complex issues
- Launch new products and coordinate campaigns (Prime Day, Black Friday, etc.)
- Support promotional programs like Lightning Deals and Subscribe & Save
- Suggest process improvements to make daily tasks more efficient
- 1 years of e-commerce experience (Amazon Seller/Vendor Central preferred)
- Strong Excel and reporting skills
- Great organization and communication
- Comfortable working with international teams
- Fluent in English (Spanish is a plus)
- Must work onsite in Ronkonkoma, NY, full-time
- Medical, Dental, and Vision along with supplemental benefits available after 60 days
- 401 (k) available after 1 year of service with up to a 4% match
- 12 days PTO and 6 Paid Holidays
- Salary is commensurate upon experience ($20.00- $28.00 per hour).
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The PCA Group of Companies recognizes and values the benefits of a diverse workforce.
Salary : $20 - $28