Visitor Services Associate (Part Time)

Job Overview

The Patuxent River Naval Air Museum is seeking a Part-Time Visitor Services Associate to join our dynamic team. In this role, you will serve as the welcoming face of the museum, creating engaging and memorable experiences for visitors of all ages. Your enthusiasm and customer-focused approach will help ensure guests feel valued, informed, and inspired during their visit.

This position plays a key role in daily operations, visitor engagement, and maintaining a safe, positive environment throughout the museum. Responsibilities include assisting guests, supporting front-line services, and contributing to overall site operations. The selected candidate will also receive training to support operations in the museum gift shop.

This is an ideal opportunity for individuals looking to stay active and involved in the local community without the commitment of a full-time schedule. The ability to work weekends is a must.

Responsibilities

• Greet visitors warmly and provide exceptional customer service to ensure a positive first impression
• Assist guests with admission sales, membership inquiries, and general information about exhibits, museum layout or events/offerings
• Process admissions and retail sales transactions accurately using a POS system while adhering to proper cash handling procedures
• Resolve guest concerns or conflicts promptly and professionally using effective conflict management techniques
• Assist in the museum gift shop, including sales, restocking, and maintaining a clean and organized retail space
• Track and report visitor statistics as needed
• Maintain cleanliness and organization of visitor areas, ensuring safety standards are met at all times
• Serve as a daily point of contact for museum volunteers
• Answer and direct incoming museum phone calls
• Monitor museum activity via security systems to help ensure guest safety and protect museum assets
• Open and close the museum facility in accordance with established procedures
• Perform administrative, clerical, and general nonprofit support duties as assigned

Skills & Attributes

• Proven experience in customer service or guest services roles with a friendly and approachable demeanor.
• Strong communication skills for public speaking and engaging diverse audiences confidently.
• Ability to manage conflicts effectively while maintaining professionalism and composure.
• Cash handling expertise with accuracy and integrity in financial transactions.
• Working with children experience to create engaging and safe environments for young visitors.
• Eagerness to make a positive impact on visitors’ experiences while developing versatile skills across hospitality, event coordination, and guest relations.

Pay: $15.00 - $18.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $15 - $18