Human Resources Generalist

Human Resources Generalist

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.

The Human Resources Generalist plays a critical role in delivering key HR functions that support the employee lifecycle and ensure compliance with company policies and regulations. This role is responsible for managing employee benefits, leave administration, workers’ compensation, onboarding/offboarding, policy review, training coordination, and internal communication. The HR Generalist serves as a point of contact for employees and supports a positive, solutions-oriented work environment aligned with The Paper Store's values.

COMPETENCIES:

• Accountability: Demonstrates a sense of corporate responsibility. Takes personal ownership and responsibility for the quality and timeliness of work. Ensures that actions are consistent with words.
• Communication: Communicates information with consistency and clarity; uses active listening to effectively understand and provide feedback. Adjusts communication style to suit the audience to promote engagement and increase understanding.
• Creativity and Initiative: Forward-thinking, recognizes opportunities and finds new ways of doing things and implements improvements whenever possible. Encourages creativity and innovation.
• Professionalism: Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, encouragement and direction. Engages others to accomplish organizational and departmental goals. Is seen as a role model.
• Personal Development: Displays self-awareness, a high level of energy, persistence and a positive outlook. Continuously seeks ways to improve and learns from mistakes and constructive feedback.

Key Responsibilities

• Brand Ambassador: Serve as a TPS brand ambassador, reflecting company values in all HR interactions.
• Onboarding: Support onboarding of Corporate and Store employees; assist with reviewing WOTC credit submissions.
• Benefits Administration: Oversee day-to-day benefits operations including open enrollment, vendor communication, employee inquiries, benefits-related ADP entries, and benefit advocacy team coordination.
• Leave Management: Administer all employee leaves (FMLA, personal, medical); support state leave applications; provide weekly updates to leadership.
• Exit Interviews: Conduct exit interviews and share insights with leadership to support retention and engagement.
• Workers’ Compensation: Report and manage employee incidents and claims; coordinate with carriers and ensure timely follow-up.
• Training and Development: Develop and deliver compliance and development-focused training for new and existing employees.
• Annual Flu Clinic: Coordinate and manage flu clinic logistics for the Corporate Office and Distribution Center.
• Unemployment Claims: Respond to claims and represent the company in unemployment hearings as needed.
• Immigration Support: Process required visa and immigration-related documentation.
• Internal Communication: Draft and distribute HR-related communication to ensure clarity and consistency across the organization.
• Policy Review: Assist with the creation, review, and updating of company policies to ensure relevance and legal compliance.
• Other Duties : Perform other duties as assigned.

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred
• Minimum 3 years of progressive HR experience
• Proficiency with HRIS platforms (ADP experience preferred)
• Strong written and verbal communication skills
• Exceptional interpersonal, problem-solving, and organizational abilities
• Ability to maintain confidentiality and exercise sound judgment
• Strong time management skills with the ability to prioritize effectively
• Professional appearance and demeanor
• Ability to work onsite a minimum of 3 days per week at the Corporate Office in Acton, MA

Equal Opportunity Statement

The Paper Store is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other protected classification under applicable state, local, or federal laws.