District Manager

TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.

Position Overview: The District Manager is responsible for leading and optimizing all aspects of store operations across a defined market of 6–12 locations. This role drives financial performance and operational excellence by attracting and developing top talent, coaching Store Managers, and fostering a high-performing, customer-focused culture.

As the key link between the home office and store teams, the District Manager ensures consistent execution of company strategies, policies, and standards across all locations. This leader brings a deep understanding of retail operations and uses data, insight, and strong field presence to drive results, elevate the customer experience, and support the overall success of the business.

The District Manager reports directly to the Regional Manager.

What You’ll Do:

Be a TPS Brand Ambassador

Drive Business Performance

• Inspire and motivate store teams to deliver strong, consistent results
• Achieve or exceed sales targets, including plan, comp, and key performance indicators (KPIs)
• Analyze business performance and implement action plans to drive sales and profitability
• Manage expenses, including payroll and operating costs, to support district and store profitability
• Connect financial metrics to operational performance and make data-driven decisions

Lead & Develop High-Performing Teams

• Recruit, hire, develop, and retain diverse, high-performing management talent
• Build strong succession pipelines to ensure bench strength and timely hiring
• Coach and develop Store Managers to elevate leadership capability and performance
• Manage employee relations matters in alignment with company standards
• Foster a culture of accountability, engagement, and recognition

Execute Operational Excellence

• Ensure consistent execution of company policies, procedures, and standards across all locations
• Conduct regular store visits using the DM/GUEST checklist; assess performance and drive follow-up actions
• Maintain high standards for merchandise presentation and customer experience
• Ensure compliance with Loss Prevention policies and protect company assets
• Lead and execute company initiatives with consistency and accountability

Lead Through Communication, Ownership & Execution

• Communicate clearly and effectively, translating goals into actionable direction
• Build strong partnerships with peers, leadership, landlords, and home office teams
• Proactively assess the business and identify opportunities to improve performance
• Respond quickly to changing business needs and lead teams through solutions
• Prioritize and delegate effectively to maximize team productivity and impact

Who You Are

• A customer-first retail leader who thrives in a fast-paced, multi-unit environment
• Bring a bachelor’s degree or equivalent hands-on retail leadership experience
• Proven experience leading multiple locations, with a strong ability to drive sales and team performance
• A clear and confident communicator who listens well and builds strong relationships across teams
• Financially and operationally savvy, with the ability to interpret sales reports and make data-driven decisions
• Comfortable using retail systems, technology, and tools to manage the business effectively
• Adaptable and resilient, with the ability to lead teams through change and evolving priorities
• A strong people leader who can coach, develop, and motivate teams to achieve results
• Resourceful and proactive, with a strategic mindset and the ability to solve problems and make sound decisions
• Highly organized with strong attention to detail, able to manage multiple priorities independently
• Flexible and committed, with the ability to work nights, weekends, and holidays as needed
• Willing and able to travel, including overnight, to support the needs of the business
• Leads by example with professionalism in appearance, demeanor, and adherence to company standards

Physical Requirements

• Ability to remain active on the sales floor and in the stockroom for extended periods
• Capable of performing hands-on tasks such as merchandising, setting fixtures, and daily store maintenance (including climbing ladders and cleaning)
• Ability to lift and move merchandise (typically 5–25 lbs., up to 50 lbs.) using proper safety techniques

The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.