What are the responsibilities and job description for the Assistant Manager position at The Paper Store?
Company Description The Paper Store is a family-founded, premium retailer offering curated, on-trend brands and products designed to bring fun, joy, and connection to contemporary suburban families. With over 100 stores across the Northeast, Florida, and Chicago, IL, plus a growing e-commerce platform, the company combines in-store and online experiences to serve customers for every occasion. A team of more than 3,000 associates supports diverse departments including fashion, accessories, spa essentials, home décor, stationery, jewelry, and sports gear. The Paper Store features renowned brands such as Ugg, Bombas, Touchland, Kendra Scott, Bogg Bags, Jellycat, Free People, Z Supply, Gorjana, Stanley, and Lilly Pulitzer, and continually adapts to evolving customer preferences. Team members join a collaborative, growth-oriented environment focused on delivering memorable experiences and making a positive difference in customers’ lives.
Role Description This full-time, on-site Assistant Manager role is based in Dedham, MA. The Assistant Manager supports daily store operations, including opening and closing procedures, visual merchandising, inventory management, and maintaining a clean, inviting sales floor. This role leads by example on the sales floor, coaching team members to deliver exceptional customer service, achieve sales goals, and promote key initiatives. The Assistant Manager assists with scheduling, training, performance feedback, and communication to ensure team engagement, adherence to company policies, and a safe working environment. This position partners closely with the Store Manager to execute promotional events, monitor KPIs, resolve customer issues, and drive an inclusive, customer-focused culture.
Qualifications
- Retail leadership experience, including supervising teams, delegating tasks, and supporting performance management in a fast-paced environment.
- Strong customer service and sales skills, with the ability to build relationships, handle escalations professionally, and drive add-on and repeat business.
- Proficiency in basic retail operations such as POS systems, cash handling, inventory control, and loss prevention practices.
- Organizational and time-management skills to balance staffing, merchandising, and operational priorities while meeting deadlines.
- Clear and professional communication skills, with the ability to train, motivate, and provide feedback to team members at all levels.
- Experience with visual merchandising and brand presentation to maintain appealing, on-trend displays aligned with company standards.
- Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on business needs.
- Ability to stand for extended periods and lift, move, or carry merchandise as required by daily store activities.
- Previous specialty retail or department store experience preferred; high school diploma or equivalent required, with additional education in business