Remote Customer Service Representative (MUST LIVE IN MASSACHUSETTS)

Remote Customer Service Representative  (MUST LIVE IN MASSACHUSETTS)

Position Overview:
We are hiring Customer Service Representatives for a fully remote, temp-to-perm opportunity supporting a meaningful program that serves elderly individuals and people with disabilities. Candidates must currently reside in Massachusetts.
In this role, you will serve as a first point of contact for members, caregivers, and family members. You will answer questions, gather important information, help identify assessment needs, explain next steps, and connect eligible individuals with the appropriate clinical resources. This position is well suited for customer service professionals who are patient, empathetic, detail-oriented, and comfortable working in a fast-paced remote environment.
Responsibilities:

• Respond to inbound calls from members, caregivers, and family members.
• Make outbound calls as needed to support members and program activities.
• Ask structured questions to help determine assessment needs and next steps.
• Transfer or refer eligible individuals to clinical assessors.
• Provide clear and accurate information about available services and program requirements.
• Document all interactions accurately and maintain detailed records.
• Navigate multiple computer systems while assisting callers.
• Support chat and email communications based on business needs.
• Handle sensitive information with professionalism and confidentiality.
• Provide a compassionate and respectful customer experience during every interaction.

Qualifications:

• Previous customer service and/or call-center experience.
• Strong verbal and written communication skills.
• A patient, empathetic, and professional approach to customer service.
• Comfort working with elderly individuals, people with disabilities, caregivers, and family members.
• Basic computer proficiency and the ability to navigate multiple systems at the same time.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently and stay organized in a remote environment.
• Current residency in Massachusetts.

 
Pay: $19.00/hour; $19.50/hour for bilingual Spanish positions

#ZRPROF

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.