What are the responsibilities and job description for the Quality Assurance Specialist position at The Panther Group?
Quality Assurance Specialist
We are seeking a detail-oriented and analytical Quality Assurance Specialist to support and continuously improve product and process quality. This role will take ownership of the Quality Management System (QMS), analyze quality data, support supplier quality initiatives, and ensure quality processes, documentation, and equipment remain accurate, controlled, and compliant.
The ideal candidate is comfortable working with data, investigating problems, maintaining detailed documentation, and collaborating across quality, operations, engineering, and supplier teams.
What You’ll Do
- Manage the QMS: Maintain, update, and audit quality documentation, including SOPs, work instructions, quality manuals, and controlled documents.
- Analyze Quality Data: Develop and monitor quality KPIs, analyze process and product data, identify trends, and recommend opportunities for improvement.
- Support Supplier Quality: Partner with suppliers to establish quality expectations, support supplier audits, and assist with corrective and preventive actions (CAPA).
- Manage Calibration: Coordinate equipment calibration and maintenance schedules to ensure inspection and testing equipment remains accurate and compliant.
- Lead Root Cause Analysis: Investigate product issues, customer complaints, and internal non-conformances using structured problem-solving tools such as 5 Whys and Fishbone analysis.
- Drive CAPA: Develop, implement, and monitor corrective and preventive actions to address root causes and prevent recurring issues.
- Provide Cross-Functional Support: Train and support employees on quality procedures, compliance requirements, document control, and quality best practices.
- Drive Continuous Improvement: Identify and implement opportunities to improve product quality, processes, documentation, and supplier performance.
What You’ll Bring
- Bachelor’s degree in Engineering, Quality Management, Technical Writing, or a related field; equivalent practical experience may be considered.
- 3–5 years of experience in Quality Assurance, Quality Engineering, or a related field.
- Experience in a regulated environment such as manufacturing, aerospace, medical devices, or technology is preferred.
- Strong understanding of Quality Management Systems (QMS) and digital document control.
- Experience analyzing quality and process data using tools such as Excel, Minitab, SPC charts, or similar analytical methods.
- STRONG Excel/Pivot table experience.
- Familiarity with calibration standards, equipment tracking, and inspection/testing processes.
- Strong technical writing, documentation, and organizational skills.
- Excellent attention to detail with the ability to maintain accurate and controlled records.
- Strong written and verbal communication skills with the ability to collaborate effectively across functions.
- Objective, analytical approach to problem-solving and continuous improvement.
Preferred Qualifications
- ASQ Certified Quality Auditor (CQA)
- ASQ Certified Quality Engineer (CQE)
- Six Sigma Green Belt or Black Belt
Salary : $75,000 - $90,000