Customer Service Representative (Call Center) - Remote After Training

Customer Service Representative (Call Center) – Remote After Training

Pay: $16.50/hour
Schedule: Monday–Friday, 10:30 AM – 7:00 PM
Weekend Rotation: One Saturday per month (9:00 AM – 1:00 PM, with a weekday off to maintain 40 hours)

Training Details

• Duration: Approximately 8 weeks
• Location: Auburn, MA (on-site)
• Schedule: Monday–Friday, 8:00 AM – 4:30 PM
• Note: This is a paid training program. Remote work eligibility begins after successful completion and consistent performance.

Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join a fast-paced call center environment. This role serves as the primary point of contact for customer support, handling inquiries via phone, email, and chat.

You will assist customers with account management, payments, and general inquiries while ensuring accuracy, security, and a high level of service.

Key Responsibilities

• Handle inbound customer interactions via phone, email, and chat
• Assist with account setup, updates, and maintenance
• Process payments and resolve billing inquiries
• Research and resolve account discrepancies and transaction issues
• Update customer records, including contact information and account preferences
• Respond to customer requests for documentation and account details
• Maintain accurate and timely data entry in internal systems
• Adhere to performance metrics, including availability and call readiness
• Participate in quality assurance and call monitoring programs
• Follow scheduled breaks and maintain consistent attendance and punctuality
• Perform administrative tasks such as filing and documentation as needed

Qualifications

• Fluent in English (required)
• Bilingual in English/Spanish or English/Portuguese strongly preferred
• Strong verbal and written communication skills
• Previous customer service or call center experience preferred
• Comfortable working with multiple systems and data entry
• Ability to multitask in a fast-paced environment
• High attention to detail and accuracy
• Reliable attendance and adherence to schedule

Work Environment & Expectations

• Remote work available after successful training completion and performance evaluation
• Must have a quiet, distraction-free workspace for remote work
• Ability to remain professional and composed in all customer interactions

 

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.