What are the responsibilities and job description for the Receptionist (Weston) position at The Palace Group?
Luxury Senior Living Communities
In Kendall, Homestead, Coral Gables & Weston
In Kendall, Homestead, Coral Gables & Weston
Is looking for
Receptionist
for the
Palace at Home
Joint Commission Accredited, 2011
16025 Emerald Estates Dr. Davie, FL 33331
The #1 Priority of this position is…
Responsible for ensuring that the agency maintains high standards in reference to all customer service issues.
Essential Duties & Responsibilities
- Responsible for answering all incoming calls following The Palace protocol.
- Maintaining tracks of all clients’ issues and the responsibilities party for following up.
- Conducts random telephone surveys in order to maintain the level of customer satisfaction.
- Responsible for all outgoing mail and the distribution of incoming mail.
- Responsible for distributing all incoming faxes.
- Must forward main line to Answering Service/Voicemail at the end of the day.
- Any other task assigned by Management.
Qualifications
- High school degree or equivalent required.
- Home Health or Clinical Terminology experience preferred.
The Ideal Candidate
- Responsible, always on time, resourceful, very accurate and detail-oriented.
- Flexible as to work schedule. Must be available to work on weekends, holidays and in emergency situations.
- Must be able to work under pressure and multi-task.
- Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
- Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.
#ZR