What are the responsibilities and job description for the Security position at The Osthoff Resort?
Security
The Osthoff Resort is seeking friendly, professional, and guest-focused individuals to join our Security team!
**Day and night shift available, some weekend availability is required.
Duties and Responsibilities
Security ensures the safety of guests, team members, and the property by patrolling and following lockup procedures.
- Provide prompt friendly and courteous service in all aspects of the job
- Will be on stage when we are at the front desk or visible to our guest and will act accordingly
- Respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner
- Handle stressful situations calmly and professionally
- Comply with all AAA Four-Diamond service standards.
- Respond to guest or employee inquiries, concerns or complaints in a courteous, timely and efficient manner
- Complete daily security reports, copy and give to the appropriate department heads
- Complete rounds of the resort grounds on a regular basis throughout the scheduled shift
- Complete lock up of resort property on a nightly basis
- Have a complete understanding of the Emergency Procedures
- Have a complete understanding of the Security Officers Handbook
- Respond to all emergencies (911, fire and smoke alarms, etc.) within the resort
- Respond to guest complaints regarding noise, etc.
- All other duties as assigned by department Director and/or Executive Team members
Qualifications
- Education: High School Diploma
- Strong customer/guest service skills
- High degree of professionalism
- Hospitality experience preferred
- Previous Front Desk Service experience is ideal, but not required
- Basic computer skills
- Must possess a positive attitude as a contributor to a diverse work environment
- Holiday and weekend availability
- Ability to learn quickly and accurately
- Ability to stand, walk, and sit for a period of up to eight hours in addition to occasionally lifting up to 50 pounds
Why Work at the Osthoff Resort?
The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!
The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!
The Osthoff Resort is an Equal Employment Opportunity Employer.
About Us
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.