What are the responsibilities and job description for the MyChart Technical Support Specialist position at The Ohio State University Wexner Medical Center?
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Job Description
The Department of Information Technology MyChart Technical Support Specialist is responsible for assisting patients with access to their OSU Wexner Medical Center patient portal accounts. This role includes providing information about the patient portal application, forwarding calls as appropriate, delivering excellent customer service, creating trouble tickets when needed, and activating or resetting patient passwords.
The MyChart Technical Support Specialist serves as the primary point of contact by phone for all patient portal support needs while ensuring the protection and confidentiality of patient information.
Minimum Qualifications
High School diploma or GED. Prior experience in a high-volume call center, help desk, or customer support environment is preferred, ideally in healthcare or IT. Candidates should be comfortable handling frequent inbound calls, providing basic technical support (e.g., password resets, account access), and using ticketing systems. Strong communication skills, attention to detail, and the ability to handle confidential information are essential.
Our Comprehensive Employee Benefits Include
Thank you for your interest in working at Ohio State.
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
The university is an equal opportunity employer, including veterans and disability.
Job Description
The Department of Information Technology MyChart Technical Support Specialist is responsible for assisting patients with access to their OSU Wexner Medical Center patient portal accounts. This role includes providing information about the patient portal application, forwarding calls as appropriate, delivering excellent customer service, creating trouble tickets when needed, and activating or resetting patient passwords.
The MyChart Technical Support Specialist serves as the primary point of contact by phone for all patient portal support needs while ensuring the protection and confidentiality of patient information.
Minimum Qualifications
High School diploma or GED. Prior experience in a high-volume call center, help desk, or customer support environment is preferred, ideally in healthcare or IT. Candidates should be comfortable handling frequent inbound calls, providing basic technical support (e.g., password resets, account access), and using ticketing systems. Strong communication skills, attention to detail, and the ability to handle confidential information are essential.
Our Comprehensive Employee Benefits Include
- An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
- And much more!
Thank you for your interest in working at Ohio State.
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
The university is an equal opportunity employer, including veterans and disability.