What are the responsibilities and job description for the Front Desk Staff position at The Ohio Museum of Horror?
Overview
We are seeking a dynamic and personable Front Desk Staff member to be the welcoming face of our organization. This role is vital in creating a positive first impression for visitors, clients, and team members alike. As the frontline representative, you will handle a variety of administrative and clerical tasks, ensuring smooth office operations and exceptional customer support. Your energy, organizational skills, and professionalism will contribute to a productive and friendly environment where everyone feels valued and supported.
Responsibilities
- Greet visitors warmly and direct them appropriately, ensuring a positive experience from the moment they arrive
- Manage multi-line phone systems efficiently, directing calls to the correct departments or personnel with professionalism and courtesy
- Handle incoming and outgoing correspondence, including emails, mailings, and deliveries with accuracy and timeliness
- Maintain the front desk area in a neat, organized manner, including filing, data entry, and document proofreading as needed
- Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using tools like QuickBooks or similar software
- Assist with clerical duties including typing reports, managing office supplies, and supporting administrative projects to enhance daily operations
- Provide excellent customer service by addressing inquiries promptly and courteously while maintaining confidentiality
Requirements
- Proven experience in front desk or office management roles with strong clerical skills
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Calendar), and data entry tools
- Excellent phone etiquette with experience handling multi-line phone systems efficiently
- Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment
- Demonstrated experience in customer service roles with a focus on professionalism and supportiveness
- Knowledge of office equipment such as printers, scanners, and fax machines; familiarity with QuickBooks or bookkeeping software is a plus
- Personal assistant experience or calendar management skills are advantageous for supporting executive needs
Join us to be an integral part of an energetic team dedicated to delivering outstanding service while fostering a welcoming atmosphere. Your enthusiasm and organizational expertise will help ensure our office runs smoothly every day!
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $12 - $13