What are the responsibilities and job description for the Field Service Technician-Switchgear, ATS, PDU (Maryland, Virginia) position at The Nowak Group?
Position Summary
The Field Service
Technician is responsible for the installation, commissioning, maintenance, and
repair of power distribution equipment including Automatic Transfer Switches
(ATS), Power Distribution Units (PDU), and Remote Power Panels (RPP).
Responsibilities
- Perform field-based service
activities including installation, preventive maintenance, diagnostics,
and repair of ATS, PDU, and RPP systems.
- Support startup and commissioning
of new equipment, ensuring proper integration and operational performance.
- Troubleshoot and resolve
equipment malfunctions using electrical schematics, diagnostic software,
and technical documentation.
- Maintain accurate service
documentation, including service orders, test reports, parts usage, and
safety records.
- Communicate effectively with
customers onsite to explain findings, recommend solutions, and identify
opportunities for service improvements or upgrades.
- Collaborate with Engineering,
Manufacturing, and Sales to provide technical feedback and support
continuous improvement.
- Ensure strict compliance with
OSHA, NFPA 70E, and company safety procedures at all times.
- Participate in training and
certification programs to maintain technical proficiency and product
knowledge.
Requirements
Required Qualifications
- Basic to advanced understanding
of low and medium voltage power systems and components.
- Ability to read and interpret
electrical one-line diagrams and schematic drawings.
- Proficient in the use of test
equipment and diagnostic tools for power systems.
- Strong organizational and
communication skills; ability to manage service assignments independently
or as part of a team.
- Willingness to travel regularly
(domestic and occasional international), including overnight stays.
- Valid U.S. driver’s license and
ability to maintain a clean driving record.
- Capable of lifting and moving
equipment weighing up to 50 pounds.
Preferred Qualifications
- Technical certification, military
training, or associate degree in Electrical Engineering, Power Systems, or
related field.
- Experience with OEM systems
including Russelectric, ASCO, GE/ABB, or CAT-ISO.
- Prior experience in field service
environments and/or data center infrastructure.
- Familiarity with SCADA systems
and communication protocols.
- Ability to independently perform
ATS, PDU, and RPP startups, including firmware upgrades and system
calibration.
- CPR, First Aid, and PPE
certification (or willingness to complete).
Benefits
- Competitive salary based on
experience and qualifications
- Company vehicle, tools, uniforms,
laptop, and mobile device
- Paid training and technical
certification support
- Opportunities for career
progression in technical and leadership tracks