Sales & Customer Service Associate

Benefits:

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation generous commissions
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development
  
  
  

Join a high-energy wellness team where guest experience, sales, and culture all come together.

At The NOW Massage Midtown Raleigh & Wake Forest, we’re more than a boutique spa - we’re a fast-paced, guest-focused environment where Experience Guides set the tone for every visit. If you love people, thrive in a sales-driven role, and enjoy working in a supportive team culture, this is where you’ll fit in.

You’ll be the first impression, the last impression, and a key driver of our guest experience and boutique success.

Schedule & Availability

• Must be available for flexible scheduling, including evenings, weekends, and holidays
• Hours of Operation:
• Sunday: 10am–7pm
• Monday–Saturday: 9am–8pm
• High-volume, fast-paced environment where shifts stay busy and engaging

What We Offer

We believe great service starts with taking care of our team.

• Health Insurance (30 hours/week eligible)
• Paid Time Off (PTO accrual)
• Free Monthly Massages (prioritize your own wellness)
• Monthly Sales Bonus Program (performance-driven earning potential)
• 401(k) Retirement Plan with employer match (eligible after 1 year, 30 hrs/week)
• Flexible Scheduling
• Complimentary snacks & team perks
• Growth opportunities within a rapidly expanding brand
  
  
  

What You’ll Do

As an Experience Guide, you are the heartbeat of the boutique and a key driver of revenue and guest satisfaction.

• Create a warm, welcoming guest experience from check-in to check-out
• Confidently recommend upgrades and drive membership and sales performance
• Book, adjust, and manage appointments accurately in a fast-paced system
• Handle guest payments and transactions with attention to detail
• Maintain boutique standards before, during, and after shifts
• Support team members and leadership to ensure smooth daily operations
• Resolve guest concerns with professionalism and care
  
  
  

What We’re Looking For

• Strong sales mindset with confidence recommending services and upgrades
• Excellent communication and active listening skills
• Friendly, outgoing, and guest-focused personality
• Ability to multitask and stay organized in a busy environment
• Detail-oriented with strong problem-solving skills
• Team player who contributes to a positive work culture
• Prior sales or customer service experience preferred, not required
  
  
  

Our Culture

The NOW Massage Midtown Raleigh and Wake Forest are locally owned and operated under shared ownership. As one of the first NOW locations, we take pride in fostering a warm, supportive, and uplifting environment for both our guests and team members. While we’re part of a franchise, our boutique truly doesn’t feel like one. We’ve created a space that’s personal, calm, and connected.

We live by:

• Kindness is Magic — every interaction matters
• Everyone Belongs — individuality is respected and valued
• Stronger Together — teamwork is non-negotiable
• Shared Effort, Shared Success — we grow together
• Commitment to Excellence — we take pride in what we deliver
  
  
  

We believe wellness starts with the people who deliver it.

About The NOW Massage

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.

Apply Today

If you’re energized by people, motivated by performance, and excited to grow in a wellness-driven, high-volume environment—we’d love to meet you.

Apply now or stop by the boutique for a tour and experience The NOW for yourself.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.