Protective Agent Supervisor

Overview

The North Group (TNG) is a trusted global provider of security risk management solutions, known for its holistic approach to security services and advanced risk management consulting.

We are seeking a skilled and dependable Protective Agent Supervisor to oversee and support our team of unarmed Protective Agents. In this role, you will work closely with the Security Manager to manage daily security operations, including access control, CCTV monitoring, radio dispatch, and customer service responsibilities. You will ensure proper staffing levels, provide ongoing training, and maintain high performance standards among the security team. This position requires flexibility to work various shifts as needed to support operational coverage and team effectiveness.

Come join the bench of trusted, dedicated, and exceptional security professionals, where you’ll play a vital and rewarding role in safeguarding our community!

Essential Functions:

• Responsible for following and applying the policies and procedures as defined in the Standard Operations Guidelines (SOG), Post Orders and/or the employee
• Must be available to work rotating shifts, respond to on-call emergencies, work overtime, and be available to work weekends and holidays.
• Responsible for supervising and directing the daily duties of Security Officer Staff.
• Maintains the daily shift schedule for all Security Officer
• Reviews all leave and overtime requests for all Security Officer
• Directs operations at the scenes of incidents, calls for service and special
• Assists in creating, revising, and updating policies and procedures of the
• Assists with vehicle registrations, parking enforcement, I.D. cards, and access control.
• Writes investigative accident, and similar reviews and distributes incident reports completed by Security Officer.
• Reviews Daily Run Sheets submitted by Security Officer.
• Responsible for completing performance evaluations of Security Officer Staff.
• Coordinates meetings and trainings for the Security Officer Staff.
• Investigates and handles complaints involving Security Officer Staff.
• Assists in crime prevention programming.
• Performs safety, patrol, and security duties by motor vehicles or on foot.
• Coordinates staff efforts in the enforcement of laws and rules, regulations, and policies.
• Directs and participates in rendering aid at the scene of emergencies.
• Responds to potential conflicts and utilize de-escalation techniques to resolve situations safely and professionally.
• Prepares and maintains statistical and special reports.
• Assists in training subordinate staff concerning post assignments, traffic control, alarm controls, and communications apparatus.
• Renders emergency first aid and CPR.
• Is on-call 24 hours a day.
• Other duties as assigned.

Supervisory Responsibilities:

This position will be responsible managing a team of approximately 6 Unarmed Protective Agents.

Minimum Qualifications:

• Valid security license in the state of Washington or able to obtain prior to start.
• Valid driver’s license and reliable transportation
• CPR and first aid certification
• Knowledge of security procedures and protocols
• Knowledge of the hospital and surroundings
• Ability to use security equipment safely and effectively
• Ability to communicate clearly and professionally with staff, patients, visitors, and authorities
• Ability to observe and report any suspicious or unusual activities or situations
• Ability to make sound judgments and decisions in stressful or emergency situations
• Ability to handle sensitive matters and maintain confidentiality
• Ability to work independently and as part of a team
• Excellent customer service, organizational, and time management skills
• Demonstrates close attention to detail
• Ability to work in different shifts, including nights, weekends, and holidays
• Physical fitness and stamina to perform the duties of the job

Education & Experience

• Associates Degree or an equivalent combination of education and experience.
• Four years of supervisory experience in security or protective services required. ·

Background Prerequisites:

Must undergo and meet company standards for background check, controlled substance testing and vaccinations.

Preferred Qualifications:

• Security license in Washington State
• Military experience
• Formal training in de-escalation tactics, conflict resolution or crisis intervention
• Prior work in a hospital environment

Working Conditions and Physical Demands

• May be exposed to stressful or emergency situations involving injured, distressed, or combative individuals.
• Requires frequent interaction with staff, visitors, and the public.
• May involve exposure to biohazardous substances; strict compliance with safety and protective measures is required.
• Work schedules may include days, nights, weekends, holidays, and extended or rotating shifts depending on operational needs.
• May involve standing or walking for long periods while conducting patrols.
• May be required to respond quickly to alarms, incidents, or emergencies throughout the facility.
• Ability to stand, walk, or remain on foot for extended periods (8–12 hours).
• Must be able to lift, push, or pull up to 25–50 lbs.
• Must be able to stoop, bend, kneel, or reach as needed during inspections or incident response.
• Must be able to remain alert, focused, and responsive throughout the shift.

Schedule & Work Environment

• Full time
• Uniform & equipment provided

Why Join Us?

• Medical/Dental/Vision/Disability & Life Insurance
• Paid time off & holidays
• Supportive team and positive work culture
• Stable and rewarding work within a respected facility

Job Type: Full-time

Pay: From $65,000.00 per year

Work Location: In person

Salary : $65,000