Program Operations Manager

Engagement Type: Part-Time

Time Commitment: 20 hours/week

Location: Chapter-based (city-specific), Hybrid / In-Person

Reports to: Program Director

*This role is aligned with the school-year program calendar (January - May and August - December).

Hours may decrease or pause during summer months unless additional program contracts are secured.*

Overview:

The Program Operations Manager is the operational backbone for our programs, including IT Girl Clubs,

within their assigned city. Reporting to the Program Director, this role owns the execution, coordination,

and logistics of programming, ensuring facilitators, materials, schedules, logistics, partners, and

volunteers (if applicable) are fully prepared.This role partners closely with the Program Director to execute

program delivery, coordinate with school partners, and ensure facilitators and operational systems are

prepared for successful implementation. The Program Operations Manager is accountable for the

successful execution of program sessions in schools or communities, ensuring all logistical, staffing, and

operational elements are completed on time and to standard. This is a great opportunity for a creative and

enthusiastic professional looking to help shape the vision of a technology education company and is

inspired by the potential of students. Successful candidates are solutions-oriented, program managers,

entrepreneurial and passionate about technology education.

Key Responsibilities:

Program Management, Operations & Logistics:

1. In collaboration with the Program Director effectively plan, implement, and execute in-person

program sessions led by facilitators, managing all logistics from start to finish to ensure a

successful program

2. In collaboration with the Program Director support the progress of the school partner on-boarding

checklist materials that include student information, technology materials, consumables, and

other required materials

3. Lead facilitator operations and readiness to ensure high-quality program delivery, including

a. Acting as point of contact for assigned schools for coordination of facilitators, program

schedules, off-site field trips, etc.

b. Maintaining program calendars and deadlines

c. Facilitate monthly curriculum training session for program facilitators

d. Having consistent communications with facilitators and to ensure readiness and

successful execution of program activities

e. Facilitate programs if/when unforeseen circumstances requires facilitators to not be

present

4. Manage the volunteer pool to ensure understanding of their responsibilities pre, during, and after

session and ensure their readiness

Program Data Collection & Evaluation:

- Manage and track facilitator collection of student information, including attendance and

assessments at the end of each session.

-Track and collect student projects and artifacts from programs at the end of the each session

or semester

-Submit monthly pulse check reports on chapter program progress and engagement

Student Culture, Learning & Outcomes Management:

-Set expectations for a classroom culture that reflects TNIG’s values and ensure facilitators are

meeting expectations

-Regularly check-in with school poc to ensure student roster still supports program overall

goals

-Review program data and facilitator feedback to assess student engagement, attendance

trends, and program delivery effectiveness.

Required Qualifications and Skills:

● Bachelor’s degree or equivalent professional experience in education, nonprofit management,

organizational leadership, technology, or related field

● At least 3-5 years of program management experience in the nonprofit, technology, or education

sector

● A strong passion for the nonprofit's mission and commitment to creating a positive impact within

the community.

● Comfortable representing an organization in the community

● Experience organizing and supporting community events

● Detail-oriented with strong data management and reporting skills

● Excellent organizational and management skills to oversee multiple programs simultaneously.

● Strong communication and interpersonal abilities to build relationships and represent the

organization professionally.

● Ability to collaborate with and work effectively on a multicultural team

● Ability to prioritize, organize, and delegate effectively

● Ability to receive feedback and engage in continuous self-improvement

● Ability to adapt to a dynamic, fast-paced, rapidly-changing and often ambiguous work

environment

● Firm belief in personal accountability, producing measurable outcomes, and sustaining high

expectations

● Proficient in Google Suite, Slack, Monday.com, and Learning Management Systems(Moodle)

● Experience working in a remote environment and use of requisite tools (i.e. video conferencing,

messaging, etc.)

Preferred Qualifications and Attributes:

● An enthusiastic leader passionate about equity, education and technology, and eager to help

shape the future of students

● Adept at relationship building and community engagement

● Familiarity with local technology or education resources and networks within the community is

advantageous.

● High comfort level with technology and/or technology concepts

● Understanding of core technology concepts

● AI, HTML/CSS, Data Science, Cybersecurity, UX/UI Design

● Background in student learning, pedagogy and curriculum development

● Background in management, workshop / classroom facilitation and professional development

● Superior interpersonal, customer service and community relationship-building abilities

● PMP certification

Commitment:

● Part-time, up to 20 hours/week during active programming periods. Typical working hours are

weekdays between 9:00 AM–1:00 PM, with occasional schedule adjustments based on program

needs and events.

● This role is classified as a W-2 position

● Hybrid schedule; required travel to program sites

Benefits of Working at The Next IT Girl:

● Hybrid work model (1 day in-person a week)

● Flexible Schedule

Background Check Disclosure:

All positions at TNIG require at least some interaction with minors (see list of duties for specific details).

Therefore, candidates must undergo a background check to ensure the safety of the youth we serve.

Candidates will be informed about the background check process and will have the opportunity to discuss

any relevant issues.

Required: Must have reliable transportation and a valid driver’s license for local program travel

All applicants will be considered. Only those selected for an interview will be contacted.

The Next IT Girl is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, or national or ethnic origin.