Community Outreach Impact Associate (Temporary)

Department: Branch Services & Programs

Location: Stavros Niarchos Foundation Library

Compensation: $25.00 / hour

Description

Overview
The New York Public Library (NYPL) is seeking an enthusiastic candidate to fill the role of Community Outreach Impact Associate. The Community Outreach Impact Associate must be prepared to travel across the city (including Manhattan, the Bronx, and Staten Island) to build awareness of the NYPL’s programs and services. This is a hands-on, active role that requires in-person communication and engagement at a wide range of indoor and outdoor environments including city shelters and other housing facilities, community events, festivals and street fairs, and in public spaces such as parks, community gardens, and markets. This position is an integral part of NYPL’s commitment to ensure underserved communities are connected with the Library and have awareness of relevant programs and services.

*This is a grant-funded position funded through June 30, 2027.*


Responsibilities
Reporting to the Outreach Coordinator, this person will:

• Attend and undertake a range of outreach activities at a wide range of year-round community events and festivals in the Bronx, Manhattan and Staten Island
• Undertake a range of outreach activities at NYPL library locations, community organizations, and in public settings (both indoors and outdoors) such as public housing, city shelters, parks, shopping malls, and recreation centers
• Assist with maintaining a list of community programs and services to actively refer Library patrons to relevant Library programs, community organizations, and service providers
• Plan, set-up equipment, and attend scheduled outreach events
• Provide clear information about NYPL services and programs in in-person and online settings
• Provide administrative support for NYPL community outreach initiatives; collect data and assist with preparing impact reports on key events and monthly activities
• Maintain up-to-date stakeholder contact information and help identify new opportunities for community outreach
• Collaborate with partners across NYPL including the central programming and outreach teams, branch staff, and central services teams, including Branch Programs and Services, BookOps, Communication, and Facilities
• Perform related duties and work on special projects as required
  
  

Required Education, Experience & Skills

Required Education & Certifications

• Associate’s Degree required

Required Experience

• 1-2 years of work experience in customer service and/or community outreach
• Experience working with diverse communities and people from underserved neighborhoods

Required Skills

• Bilingual proficiency (spoken and written) in English and at least one additional language. Preferred languages: Spanish, French, and Arabic; other languages are also welcome
• Passionate about learning and helping others to learn
• Excellent community outreach and engagement skills
• Excellent organizational skills
• Interpersonal skills, including the ability to get along with people of diverse backgrounds and to make people feel welcome and included
• Ability to work on multiple teams and be a team player
• Ability to use and learn technology efficiently
• Demonstrated ability to work well in a team atmosphere and independently under minimal supervision
• Excellent detail management and organization skills
• Flexibility and willingness to travel within the NYC Metro area
  
  

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Library setting
• Outdoor and public settings will often be required
• Large-scale public events, including community festivals and street fairs

Physical Duties

• Light lifting
• Frequent travel throughout NYC

Pre-Placement Physical Required?

• No

Union/Non Union

• Non-Union

FLSA Status

• Non-Exempt

Schedule

• 10-15 hours per week, typically scheduled between 10am-6pm with evening and Saturday availability as needed; Sunday availability is required
• The nature of this work requires a high degree of flexibility and the ability to work evenings and weekends as required

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.