Maintenance Supervisor

WHO WE ARE:

Do you find satisfaction in work that is “transforming communities and transforming lives?" If yes, then we have an opportunity for you. The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration.

We are looking for a talented, energetic Maintenance Supervisor to join our dedicated team of Community Champion! As the Maintenance Service Supervisor, you will be responsible for maintaining the overall operation of the maintenance department, the appearance and working order of the apartment community.

Maintenance Supervisor Essential Functions: Include but are not limited to-

• Service Requests: You will ensure service requests are assigned to appropriate service technician and completed professionally and accurately within twenty-four (24) hours, which may include scheduling an appropriate vendor if necessary. You will ensure that all service requests are signed off and you will report any variance from our 24-hour commitment where appropriate.
• Preventive Maintenance: You will update, execute, and document preventive maintenance schedule on a regular basis and advise Community Manager of outstanding items and recommend improvement projects intended to enhance the consistency of the property and prolonging its life.
• Property Inspections and Maintenance: You will perform regular property inspections to ensure compliance with established standards regarding risk management, safety, cleanliness, general appearance, and landscaping management.
• Employee Management: As the manager, you will plan and direct the activities of the service team. You will partner with the Community Manager regarding all aspects of the employment cycle – recruitment, hiring, orientation, training and development, performance management and discipline in accordance with company policies and procedures.
• Resident Relations: As a “front line” employee who interacts regularly with our residents, you will work to establish and maintain good relations with residents, prospective residents, vendors, and co-workers. You will use your communication skills to interact in a courteous and professional manner.
• Occupancy Management: You and your team will ensure apartments are ready for occupancy by overseeing and scheduling all facets of the make-ready process in accordance with leasing needs. This includes but is not limited to move out/move in inspections, electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning/replacement, painting, equipment maintenance, preventive maintenance, and cleaning.
• Budget Preparation and Management: Assist Community Manager in preparing the property’s budget for maintenance operations and recommend property upgrades and capital improvements. Monitor the budget, purchases, and contracted services in accordance with approved budgetary guidelines. You will also make recommendations for capital improvement projects.
• Maintain Commitment to Safety: You will maintain the availability of safety equipment, including but not limited to fire pumps, sprinklers, emergency generators, fire panels, smoke detectors, CO detectors, etc., including testing devices. You will maintain clean, organized work equipment, tools, and a safe work environment. You will utilize all reasonable safety measures and precautions and maintain all necessary training and certification required to perform work.

Qualifications: include but not limited to

• You’ve “been there, done that.” We require three (3) years of plumbing, electrical, mechanical, drywall repairs, carpentry, and/or pool maintenance experience, one (1) year of supervisory experience or equivalent. Must own set of basic hand tools.
• You have some credentials. We require a High School Diploma or equivalent.
• You’re a great communicator. You easily manage relationships and build rapport with others, and you’re a pro at motivating others.
• You know how to hire, retain, and develop others. You can manage your employees concerns at the site level, and you have a sharp eye for hiring, engaging, and retaining top maintenance talent.
• You know how to work your way with computer. You know how to utilize the email, internet, online training courses, and forms to complete your tasks.
• You’re a taskmaster. Your time and project management skills are strong, and you can focus on the smallest details while keeping the larger process running effectively to meet tight deadlines.
• You’re a fixer. You demonstrate tact and empathy when dealing with Resident and Associate concerns. Work to resolve them quickly without losing sight of the criticality of customer service.
• You don’t mind traveling. This position requires travel, within your respective area, sometimes with shorter than average notice. Must own valid driver’s license, reliable transportation, and insurance.
• You're on the move. You frequently walk stairs, post notices, lift/move items up to 50 lbs., and tour the property with residents or staff.

Benefits and Perks:

We recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of rewards to meet everyone’s needs including:

• Full suite of benefits, including Medical, Dental, Vision
• Matching 401K at 4%
• 15 days of PTO
• 6 days Paid Holidays 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
• Housing discounts at TNC properties
• Perks & Rewards through Nectar & Gifted
• Employee Assistance Program
• Opportunity for Advancement
• Supplementary Discounts through MetLife