Banquet Manager- Glen Eyrie

Primary Purpose

The Banquet Manager shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.

The Banquet Manager is responsible for implementation of all Food and Beverage functions at The Glen Eyrie Conference Center, ensuring that service standards and departmental policies are followed by banquet staff. The position is primarily concerned with front of house activities.

Essential Functions

Banquet Management & Operations

• Manage dining room and banquet operations, including staffing, scheduling, supplies, equipment, meals, and housekeeping.
• Ensure all guest experiences align with Glen Eyrie’s mission and standards, including dietary needs and service expectations.
• Foster a positive, Glen Eyrie–aligned culture, incorporating staff spiritual development, training, and procedure improvements.
• Collaborate with executive chef, event planners, and other departments to coordinate food, beverage, and event services.
• Oversee setup, service, and teardown of all events; prepare staff assignments and conduct pre-shift meetings.
• Inspect meeting rooms and event setups to ensure specifications are met; provide signage and menu information to guests.
• Address guest concerns promptly and escalate when necessary; notify management of unusual events or issues.
• Maintain department SOPs, HR compliance, and participate in performance reviews (PPRs) and reporting to the Food & Beverage Director.
• Lead by example, performing duties alongside banquet staff when needed, and ensure staff present a professional appearance and demeanor.
  
  

Additional Responsibilities

• Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
• Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
• Submit time worked on a weekly basis through the Workday Time Tracking system.
• Other job-related duties as assigned.
  
  

CORE COMPETENCIES

• Operate Property Management Software for reports to implement functions, manage schedules, etc.
• Coordinate the general housekeeping of the shared dining spaces and supply areas
• Ensure that quarterly inventory is documented
• Along with the Executive Chef, plan, coordinate and implement special events and holiday functions as requested.
• Provide new and on-going staff training and development for direct reports
• Approve and submit all timesheets for direct reports on a weekly basis by 10:00 am Monday mornings
• Participate in the annual, organizational Plan and Progress Review (PPR) process for self-evaluation as well as for each direct report
• Submit expense report as needed due the 15th of each month
• Performs other job-related duties as assigned
  
  

Minimum And Preferred Qualifications

Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators.

Experience: A minimum of 3 years of server experience is required. Experience in table management or floor management is preferred. Supervisory experience is required. Candidates should demonstrate the ability to work effectively under pressure in a fast-paced food and beverage environment.

Technical Knowledge & Skills: Working knowledge of food and beverage preparation and presentation, including proper food handling and food storage practices, is required. Proficiency in Windows operating systems is required.

Communication & Leadership: Strong interpersonal and communication skills are required, including the ability to communicate clearly and professionally in person, in writing, and over the phone. Demonstrated leadership and the ability to effectively supervise and support team members is essential.

Education: High school diploma or GED required. An Associate’s degree is preferred, though equivalent experience may be considered.

Compensation: $23.50–$26.00 hourly

Benefits: High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options. Up to 15 paid holidays per year, accumulating PTO (vacation, sick, personal). For detailed information, visit navbenefits.org.

The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.