What are the responsibilities and job description for the Admissions Associate (Part-Time) position at The National World War II Museum Inc?
The National WWII Museum is currently seeking a part-time Admissions Associate. Reporting to the Visitor Services Manager, the Admissions Associate maintains a welcoming rapport with visitors and provides information and other customer services as necessary. The Associate determines admission prices and processes ticket orders in a courteous manner, giving Museum guests an exceptional level of service at all times.
Requirements:- Determines admission status of groups and individuals and quickly and accurately processes tickets purchases.
- Assists with information as required to help visitors enjoy their museum visit.
- Actively trains to stay up to date on upsell opportunities, including PT-305 tours, entertainment options, and outbound travel.
- Trains other Admissions Associates as necessary.
- Assists with the check in of groups.
- Practices the Service Basics at all times. Provides a welcoming and inviting experience for Museum visitors.
- Notifies the Manager and Assistant Director of Visitor Services of immediate and/or general customer service, security, or safety issues.
- Accounts for and balances receipts at the end of the shift.
- Undertakes other duties and special projects as assigned by the Visitor Service Manager and Assistant Director of Visitor Services.
- Works closely with Membership and Volunteer Departments
Qualifications
- Experience balancing daily receipts and familiarity with ticket sales software programs.
- Experience working with the public, especially in sales.
- Positive attitude and enthusiastic demeanor.
- Comfortable working within a team, as well as for extended periods independently.
- Excellent communication skills, both written and verbal.
- Initiative, organizational skills and good judgment.
- Ability to work accurately in a fast-paced environment.
- Willingness to work overtime during special events or heavy visitation periods. Weekend work required.
The National WWII Museum offers a competitive wage and benefits package for part-time staff which includes 401k and paid vacation and sick leave.
The National WWII Museum is an equal opportunity employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.