What are the responsibilities and job description for the Executive Casino Host position at The Nash Casino?
The Nash Casino, a premier gaming and entertainment destination in New Hampshire is seeking a motivated candidate that is eager to work in a dynamic and growing environment.
JOB SUMMARY: The Executive Casino Host will represent The Nash Casino through guest engagement and marketing efforts to acquire and retain premium guests. The Executive Casino Host will have prior casino experience being responsible for executing programs and recruitment of new players while creating brand awareness.
- Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
- Utilize years in the casino industry to establish and maintain new premium players to the property.
- Responsible for the expansion and growth of national casino business by providing the highest level of outstanding customer service.
- Look for avenues to ensure unique and memorable events for customers.
- Assist Director/Vice President with the promotion of business as necessary.
- Keep abreast of competitors’ gaming customer programs and monitor their effectiveness.
- Ensure the timely implementation and completion of projects as assigned by the Director/Vice President of Casino Marketing.
- Will closely be monitored by the Director of Player Development on increasing the number of premium players. ·
- Uses computer database to identify target players.
- Speak with players in person or via telephone to market promotions and events.
- Attend player events, interact with invited players, and provide guest service in a professional and courteou manner.
- Meet goals and objectives for daily phone calls and emails sent to current, inactive, and prospective high-end players.
- Meet goals and objectives for monthly casino revenue and player development.
- Works with all necessary departments to ensure consistent and desirable guest experiences.
- Assists in the planning and hosting of Special Events (on and off property), dinners, tournaments, promotions and any event attributing to the success of the department and company.
- Work closely with Executive and Casino Hosts and assist in evaluating comp reports.
EDUCATION AND EXPERIENCE:
- High school diploma or general education degree (GED) required.
- Minimum of 2 years experience as a Casino Host or Players Club experience is a plus
- Conversational Spanish is a plus.
- Must be 21 years of age or older.
- Possess strong Microsoft Office Skills (Word, Excel, PowerPoint) and be proficient in Excel.
- Excellent written, oral, and interpersonal skills.
- Must pass all required pre-screening and background checks.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to work in an environment where smoking is permitted, and can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries, provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
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